Ocean Export Coordinator

About the role

The Ocean Export Coordinator reports to the Branch Manager and is responsible for managing the end-to-end coordination of international ocean export shipments across FCL and LCL cargo. This role serves as a key point of contact for customers, carriers, agents, and internal stakeholders, ensuring shipments are executed efficiently, compliantly, and with a high level of customer service.

Responsibilities

• Cook up and manage ocean export shipments from booking through final delivery for both FCL and LCL cargo.
• Prepare, review, and process export documentation including Bills of Lading (HBL/MBL), commercial shipping documents, certificates of origin, insurance certificates, and related export documentation.
• Ensure compliance with international trade regulations, customs requirements, Incoterms, CERS filings, ICS2 filings, AES/FMC requirements, and country-specific export regulations.
• Book cargo space with ocean carriers, NVOCCs, and consolidators while monitoring vessel schedules, cut-off dates, and shipment milestones.
• Cook up and coordinate transportation providers, customers, warehouses, and carriers to ensure timely cargo pickup and container loading.
• Track shipments throughout transit, proactively communicate status updates, and resolve service issues, delays, claims, or discrepancies.
• Prepare and distribute pre-alerts and shipping documentation to customers, consignees, destination offices, and overseas agents.
• Maintain accurate shipment records within the transportation management system and ensure files are completed in accordance with company standards.
• Prepare and distribute pre-alerts and shipping documentation to customers, consignees, destination offices, and overseas agents.
• Review carrier and vendor invoices, reconcile shipment costs, and ensure timely customer billing.
• Support customer quoting, rate negotiations, and commercial activities as required.
• Cook up and coordinate with global offices and partners when required.

Requirements

• 2+ years of ocean freight forwarding experience with a strong focus on export operations.
• Hands-on experience managing end-to-end FCL and LCL shipments.
• A solid understanding of international shipping documentation, customs regulations, and trade compliance requirements.
• Experience with CERS, Bills of Lading, export declarations, carrier bookings, and shipment tracking.
• Exposure to AES, FMC, ICS2, Letters of Credit, and cross-border shipping processes is considered an asset.
• Dangerous Goods (DG) certification or experience handling hazardous cargo in an ocean freight environment considered an asset.
• Strong communication, customer service, and relationship management skills.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Proficiency with freight forwarding systems, transportation management software, and Microsoft Office applications.
• Detail-oriented, proactive, and committed to delivering a high level of service and accuracy.

Qualifications

• Strong understanding of international shipping documentation, customs regulations, and trade compliance requirements.
• Exposure to AES, FMC, ICS2, Letters of Credit, and cross-border shipping processes is considered an asset.
• Dangerous Goods (DG) certification or experience handling hazardous cargo in an ocean freight environment considered an asset.
• Strong communication, customer service, and relationship management skills.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Proficiency with freight forwarding systems, transportation management software, and Microsoft Office applications.
• Detail-oriented, proactive, and committed to delivering a high level of service and accuracy.

Skills

• Strong understanding of international shipping documentation, customs regulations, and trade compliance requirements.
• Exposure to AES, FMC, ICS2, Letters of Credit, and cross-border shipping processes is considered an asset.
• Dangerous Goods (DG) certification or experience handling hazardous cargo in an ocean freight environment considered an asset.
• Strong communication, customer service, and relationship management skills.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Proficiency with freight forwarding systems, transportation management software, and Microsoft Office applications.
• Detail-oriented, proactive, and committed to delivering a high level of service and accuracy.

Benefits

• Continuous Training: Sharpen your skills and advance your expertise with our professional development programs.
• Great Team: It's truly the people that make the difference - and with us you'll join the best team around.
• Flat Hierarchies: Get straight through to the decision-makers with our streamlined organizational structure.
• Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
• Events: From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
• Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness.