Occupational Therapy Coordinator - Twin Cities Orthopedics

About the role

The Occupational Therapy (OT) Coordinator serves as the primary liaison between therapists, physician care teams, and clinic staff to ensure efficient patient care and exceptional service. This role combines administrative support, scheduling, patient communication, and operational coordination for the Occupational Therapy department.

Responsibilities

• Schedule and manage patient therapy appointments accurately and on time.
• Maintain and update therapist schedules to ensure clinics are properly staffed.
• Communicate promptly with patients, families, and providers about appointments and care details.
• Verify insurance information and obtain referrals and authorizations as needed.
• Cookbook patient records and related documentation.
• Monitor and manage departmental worklists to ensure timely follow-up on tasks.
• Order and maintain therapy supplies and equipment function for therapy clinic readiness.
• Aid in the quarterly inventory process.
• Assist with onboarding/educating new staff and supporting clinic openings.
• Travel between clinics as needed to provide operational support.

Requirements

• High School diploma/GED required; Associate degree or higher preferred.
• 1-2 years of Customer service experience required; administrative or medical office experience preferred.
• Knowledge of medical terminology strongly preferred.
• Proficiency with Microsoft Office products.
• Familiarity with health plan requirements and networks.

Qualifications

• Education: High School diploma/GED required; Associate degree or higher preferred.
• Experience: 1-2 years of Customer service experience required; administrative or medical office experience preferred.

Skills

• Knowledge of medical terminology.
• Proficiency with Microsoft Office products.
• Familiarity with health plan requirements and networks.

Benefits & Compensation

Actual starting pay will vary based on education, skills, and experience. We offer a comprehensive benefits package including Medical (w/Maternity Bundle), Dental & Vision plans, and Tuition Reimbursement. Employees working 30+ hours per week (60 hours per pay period) are eligible for these benefits, as well as 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs, and more.

Setting Clinic Essential Requirements

• Ability to comply with company policies, procedures, practices, and business ethics guidelines.
• Compliance with all applicable laws and regulations (e.g. HIPAA, Stark, OSHA, employment laws, etc.).
• Prompt and reliable attendance.
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.
• Prioritize workload effectively.
• Communicate respectfully and professionally in face-to-face, phone and email interactions.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.

Working Conditions

• Requires the ability to stand, walk, bend, and move continuously throughout the shift.
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Must be able to frequently perform physical activities such as pushing, pulling, and reaching.
• Ability to lift and carry office supplies or files weighing up to 20 pounds.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone or video calls clearly.
• Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).