Occupancy Specialist II (Enterprise-Abbott & Schoolhouse Apartments)

About the role

The Occupancy Specialist II position is available at Enterprise-Abbot & Schoolhouse Apartments, two elderly and disabled, affordable housing communities in Waterbury, CT.

Responsibilities

• Process initial, interim, and annual recertifications.
• Notify residents of their impending recertifications using notices supplied by Property Management Software.
• Conduct the recertification interviews with residents.
• Review each recertification to ensure that all checklist items are complete.
• Send recertification verification forms to the appropriate agencies.
• Complete the recertification worksheet necessary to prepare the voucher for the local HUD office, state agency, or local housing authority.
• Prepare the Tenant Income Certification TIC for the state compliance agency.
• Aid the Property Management staff with preparing for property reviews by owners, regulatory agencies, auditors, etc.
• Ensure all information is accurate and entered in the Property Management Software.
• Comply with company policies regarding the proper treatment of Tax Credit and Resident files.
• Aid the Property Management staff with the move-in process.
• Ensure that files comply with the regulations of all funding/regulatory agencies.
• Maintain residents' personal and private information in accordance with local, state, and federal law.
• Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
• Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered on time.
• Manage prospect information in compliance with regulations.
• Show vacant apartments or take prospects on property tours.
• Engage in marketing activities to increase prospect activities.
• Perform special assignments as necessary.

Requirements

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• Previous experience with Project-Based Section 8 and Low-Income Housing Tax Credit (LIHTC) programs.
• Knowledge of LITHC & HUD regulations.
• Experience with computer systems, particularly Microsoft Office.
• A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Excellent customer service skills.
• Solid verbal and written communication skills.
• Solid organizational and administrative skills.
• Ability to consistently meet required deadlines and follow schedules.
• Ability to complete repetitive tasks with a high level of detail.
• Ability to plan and schedule 4 months of work activity.

Preferred Qualifications

• Associate's degree.
• Bilingual in English and Spanish.
• Experience with Yardi or RealPage property management software.
• SHCM certification.
• COS or CPO certifications.

Our Benefits

• Generous time off policies.
• 401(k) plan options with a company match.
• Variety of Comprehensive Medical, Dental, & Vision plan options.
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution.
• Long Term Disability and voluntary Short Term Disability.
• Basic Term Life Insurance and AD&D.
• Optional supplemental life insurance.
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions).
• Tuition Reimbursement program and continuous training and development opportunities.
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options.
• Employee Corporate Discount Programs.
• Flexible and/or Hybrid schedules are available for certain roles.
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families.