Leasing and Occupancy Specialist II (Church Hill / Fairmount)

About the role

The Leasing and Occupancy Specialist II position is available at WinnCompanies, specifically at the Church Hill / Fairmount community in Richmond, VA. The pay range for this role is $24.00-$25.00 per hour. The schedule is 8:00 AM to 5:00 PM.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents.
• Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
• Review, prioritize, and distribute resident service requests as required.
• May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.

Requirements

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• Must have Tax credit and PBSection8 prior experience.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Exceptional interpersonal and communication skills.
• Strong attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications

• Associate’s degree.
• CALP certification.
• TCS or COS Cert.
• Experience with Yardi or RealPage property management software.
• Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.