Leasing and Occupancy Specialist II (Fairlawn Estates at the T)

WinnCompanies is seeking a Leasing and Occupancy Specialist II to join our team at Fairlawn Estates at the T, a 347-unit market-rate and affordable residential community in Mattapan, MA.

About the role

In this position, you will handle all day-to-day leasing and marketing activities, including apartment rentals, move-ins, re-certifications, and lease renewals. You will provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait lists, property tours, leasing apartments, qualifying prospects, and following up on prospect leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour routes, amenity areas, and show units meet company standards.
• Deliver customer service that exceeds expectations for new and current residents.
• Educate and implement WinnCompanies programs, processes, and policies for new and current residents.
• Review, prioritize, and distribute resident service requests as required.
• Assist with planning and facilitating property events or programs required by mixed-income program guidelines.
• Assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated based on property, regional, or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may impact the property.
• Maintain knowledge and understanding of current and sub-markets, including competitors and customer demographics.
• Gather appropriate documents by program types for residency approval submission to the appropriate person or third-party vendor during the application or recertification process.
• Stay up to date with all federal, state, and other regulatory requirements and programs.

Requirements

• High school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• Current driver’s license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• SHCM certification.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Exceptional interpersonal and communication skills.
• Strong attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications

• Associate’s degree.
• CALP certification.
• Bilingual in English and Spanish and/or Haitian Creole.
• Experience with Yardi or RealPage property management software.
• Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.

Pay

$24.00-$26.00 per hour with the opportunity for leasing commissions, depending on experience.

Schedule

Monday through Thursday, 8:00 AM to 5:00 PM, with the ability to work some Saturdays as needed from 10:00 AM to 5:00 PM.

Benefits

• Generous time off policies, including 11 paid holidays (12 for MA employees).
• Accrued Time Off increasing with years of service.
• Paid sick time.
• Annual day of service and floating holiday.
• 401(k) plan options with a company match.
• Comprehensive medical, dental, and vision plan options.
• Flexible Spending Account, Dependent Care Flexible Spending Account, and Health Savings Account options with HSA annual employer contribution.
• Long Term Disability and voluntary Short Term Disability.
• Basic Term Life Insurance and AD&D; optional supplemental life insurance.
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions).
• Tuition Reimbursement program and continuous training and development opportunities.
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums).
• Employee Assistance Program.
• Commuter and Parking Reimbursement options.
• Employee Corporate Discount Programs.
• Flexible and/or Hybrid schedules available for certain roles.
• Employee Relief Program supporting employees with unexpected hardships.