Leasing and Occupancy Specialist II

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments and qualifying prospects, following up on prospects leads.
• Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures.
• Maintain applicable databases ensuring tour route, amenity areas and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents.
• Educate and implement WinnCompanies programs, processes and policies to new and current residents as applicable.
• Review, prioritize and distribute resident service requests as required.
• Assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
• Affix to on-site management ensuring all marketing documents, supplies, reports, advertisements and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain relationships with area businesses, local housing offices, employers and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Review, prioritize and distribute resident service requests as required.
• Affix to on-site management ensuring all marketing documents, supplies, reports, advertisements and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Remain current with local events and hiring trends that may have an impact on the property.

Requirements

• A high school diploma or GED equivalent.
• 3-5 years of relevant work experience.
• Proficient with web-based applications and computer systems such as Microsoft Office.
• Experience working in affordable housing, specifically both Low Income Housing Tax Credit and Project-Based Section 8.
• SHCM certification.
• Excellent customer service skills.
• Outstanding interpersonal and communication skills.
• Superb attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.

Preferred Qualifications

• Associate's degree.
• NALP certification.
• Prior experience with property management software such as OneSite / RealPage.
• Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.