Occupancy Specialist I (Mosa Apartments)

About the role

The Occupancy Specialist I position at Mosa Apartments is responsible for assisting the Property Manager with tenant recertifications, conducting interviews, and ensuring all necessary paperwork is completed and submitted on time.

Responsibilities

• Process initial, interim, and annual recertifications.
• Notify residents of their impending recertifications using notices supplied by Property Management Software.
• Conduct the recertification interviews with residents.
• Review each recertification to ensure all checklist items are complete.
• Send recertification verification forms to relevant agencies and organizations.
• Complete the recertification worksheet for state compliance agency.
• Affiliate with Property Management staff for property reviews, audits, and other necessary preparations.
• Ensure all information is accurate and entered in the Property Management Software.
• Comply with company policies regarding Tax Credit and Resident files.
• Affiliate with Property Management staff for move-in processes.
• Ensure proper handling of residents' personal and private information.
• Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
• Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered on time.
• Maintain and manage prospect information in compliance with regulations.
• Engage in marketing activities to increase prospect activities.
• Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants.
• Explain income qualifications and required documentation for the certification process.
• Affiliate with Property Management for Project Based Section 8 or other subsidy contract renewals.
• Perform special assignments as necessary.

Requirements

• High school diploma or GED equivalent.
• 1-3 years of relevant work experience.
• Experience in Affordable housing, Low Income Housing Tax Credit, or Section 42 program.
• Experience with computer systems, particularly Microsoft Office.
• Excellent customer service skills.
• Solid verbal and written communication skills.
• Good organizational and administrative skills.
• Ability to consistently meet required deadlines and follow schedules.
• Ability to complete repetitive tasks with a high level of detail.
• Ability to plan and schedule 4 months of work activity.

Preferred Qualifications

• Associate's degree.
• Experience with Yardi or RealPage property management software.
• SHCM certification.
• COS or CPO certifications.

Benefits & Perks

Eligible full-time U.S. employees enjoy a competitive benefits package, including: Generous paid time off, paid holidays, sick time, a floating holiday, and a day of service; Medical, dental, and vision coverage, plus HSA, FSA, and dependent care savings options; 401(k) with company match and company-paid life, AD&D, and long-term disability insurance; Tuition reimbursement, professional development opportunities, and career growth resources; Wellness programs, employee assistance resources, commuter benefits, and employee discount programs; Flexible and hybrid work options for eligible positions.

Learn more about our benefits at https://www.winnbenefits.com. If you are a California Resident, please see our Notice of Collection here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.