Occupancy Specialist

About the role

The Occupancy Specialist plays a crucial role in managing affordable housing properties in New Hampshire, supporting residents, ensuring compliance with regulations, and collaborating with various stakeholders.

Responsibilities

• Respond to resident communications and assist with identifying supportive services
• Audit property and resident files to ensure compliance with regulations
• Interview and process eligible households for rental assistance and affordable housing programs
• Verify income, assets, and assisted dwelling information
• Prepare lease packages and ensure proper documentation
• Manage the waitlist and resident selection processes
• Process move-ins, interims, and annual recertifications
• Handle move-outs, deactivate fobs, and send security deposit disposition letters
• Foster positive relationships with residents and communities
• Complete ongoing training and follow company policies and procedures
• Collaborate with maintenance team for building and grounds maintenance
• Communicate with internal and external customers and develop action plans
• Improve property revenue and minimize expenses

Requirements

• High School Diploma or equivalent with 3-5 years of affordable housing management experience, or Bachelor’s degree in related field with 1 year of experience
• Certified in CPM, LIHTC, or COS or the ability to become certified within 3 months
• Knowledge of LIHTC, HOME, Section 8, and other affordable housing programs and regulations
• Experience with Microsoft Office and Yardi Breeze Software
• Excellent written, interpersonal, and verbal communication skills
• Valid driver’s license and reliable transportation

Qualifications

• High School Diploma or equivalent
• 3-5 years of affordable housing management experience
• Bachelor’s degree in related field with 1 year of experience preferred
• Certified in CPM, LIHTC, or COS or the ability to become certified within 3 months
• Knowledge of LIHTC, HOME, Section 8, and other affordable housing programs and regulations
• Experience with Microsoft Office and Yardi Breeze Software
• Excellent written, interpersonal, and verbal communication skills
• Valid driver’s license and reliable transportation

Skills

• Excellent written, interpersonal, and verbal communication skills
• Ability to manage multiple tasks and prioritize responsibilities
• Strong organizational and analytical skills
• Effective problem-solving and conflict resolution abilities
• Proficiency with Microsoft Office and Yardi Breeze Software

Benefits

• Comprehensive benefits package including medical, dental, vision, life & disability insurance
• PTO accrual starting on first day of employment
• Up to 9 paid holidays annually, plus one floating holiday of your choice
• 403(b) employer match up to a maximum of 3%
• Tuition reimbursement after one year of employment
• Student loan repayment for qualifying degrees after one year of employment
• Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation

Pay

$26 hourly

Schedule

This is a part-time, 24-hour-per-week position. The schedule consists of three days per week, with flexibility regarding which days are worked. The role requires two days at the Franklin, NH Campus and one day in Manchester, NH.

Contact

To learn more about this role, please click on the blue “Apply Now” button below to submit your application. Have questions about the role? Schedule time to chat with our Talent Acquisition Specialist, Bill: www.calendly.com/eastersealsnh-bill/15min. If you encounter difficulties submitting your application or scheduling time to chat, contact Bill at 603.670.6817 or email wstavropoulos@eastersealsnh.org. EOE