Occupancy Specialist

About the role

Housing and Residence Life is seeking a detail-oriented, student-focused professional to join our Business Operations team as a Housing Occupancy Specialist. In this role, you'll help manage housing assignments, contracts, room changes, accommodations, exemptions, and occupancy processes that directly impact the student experience. You'll collaborate with students, families, campus partners, and HRL staff while serving as a subject matter expert on housing systems, data, and processes.

Responsibilities

• Utilize the housing management system to manage housing contracts, leases, and occupancy processes for all university-owned and university-operated property.
• Assist students and their support network through all aspects of the housing contract process, including housing assignments, processing A/C requests, cancellations, and room changes.
• Assist with the administration and processing of residency exemptions, ADA accommodation requests, ESA requests, and contract cancellations and appeals.
• Work with Associate Director for Business Operations on management of housing assignments for new and returning students in traditional or apartment communities.
• Collaborate with HRL staff on administrative processes including room moves, contract cancellations, residency exemptions, and appeals.
• Work with key campus stakeholders on specialty housing.
• Work with the Assistant Director for Fiscal Operations regarding student room and board billing and account adjustments.
• Calculate and enter room and board charges, refunds, and forfeiture penalties into the Bursar account receivable system.
• Coordinate with other offices as needed to serve as point person regarding any cancellation penalty inquiries.
• Maintain accurate data and critical stats regarding student occupancy, new contracts, forfeitures, and cancellations in order to determine data trends.
• Resolve procedural issues promptly via an understanding of the business practices workflow within the department.
• Support University Apartments through lease processes, billing of monthly rent, summer storage, summer contract addendums, etc.
• Support summer and conference operations through bookings, conference agreements, summer and break housing agreements and other summer business operation processes and procedures.
• Provide administrative support as needed to the business operations area of HRL. Assist in answering phones and greeting walk-in clients.
• Other duties as assigned.
• Maintain regular and predicted attendance.

Qualifications

• Associate’s degree or an equivalent combination of education and experience.
• 1-3 years of related experience.