Occupancy Specialist

Responsibilities

• Generate and manage prospect traffic and the waitlist; conduct property tours and convert qualified prospects.
• Qualify applicants, prepare program‑appropriate lease documentation, and complete move‑in files and procedures.
• Execute renewals in alignment with program rules and property objectives; maintain organized, audit‑ready files.
• Manage initial, annual, and interim recertifications, including retroactive rent calculations, in compliance with HUD regulations, LIHTC standards, and HPD guidelines.
• Review and verify income, assets, and household composition; calculate program rents for diverse income sources, including self‑employment and small businesses; identify and address income discrepancies, initiate necessary rent adjustments, and ensure all documentation is properly filed and recorded.
• Review applicant files for Section 8 eligibility, ensuring all required documents meet agency and program criteria.
• Maintain compliance with Low‑Income Housing Tax Credit (LIHTC) and Section 8 program guidelines.
• Serve as a liaison between residents and property management, offering support on recertification processes and income verification requirements.
• Maintain accurate resident folders; track deadlines and recertification pipelines to prevent non‑compliance.
• Support agency audits, MORs, and file inspections; respond to findings with timely corrections.
• Partner with the Property Management and Compliance teams on rent collection follow‑ups, lease enforcement, and renewals.
• Provide notary services as needed for official documentation.
• Collaborate with the property management team to support resident relations, rent collection, and lease renewals.
• Enter and maintain data in property management/compliance systems (e.g., Yardi, RealPage, EIV/TRACS, iREMS), as assigned.
• Run periodic reports (traffic, occupancy, recertification status, delinquency, compliance tasks) and support responses during audits and inspections.

Why You’ll Love It Here

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – choose from medical, vision, dental options, life insurance, and an Employee Assistance Program.
• Financial‑wellness perks – 401(k), FSA & HSA, employer‑paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources, such as counseling, are available to team members.
• Fertility benefits – surrogacy, adoption assistance and more.
• On‑site parking.
• Paid time off to volunteer and matching charitable donations.
• Learning & training programs; tuition & certification reimbursement; internal advancement opportunities.
• Passionate team making real impact on the world.
• …and so much more!

Anticipated Salary Range

$26.00 – $27.32 per hour. This position is non‑exempt and eligible for overtime pay. An annual performance bonus may be awarded. Compensation may vary based on qualifications, location, and specific responsibilities. The role also includes eligibility for a comprehensive benefits package.

Qualifications

• 2+ years of experience in affordable housing, HUD programs, leasing, or property compliance.
• Strong proficiency in rent calculation methods, including HPD and HUD standards.
• HS Diploma/GED (bachelor’s degree preferred).
• Ability to review and interpret financial documents such as pay stubs, tax returns, and rent statements.
• Certification in COS, TCS, or other affordable‑housing compliance training preferred (or willingness to obtain).
• Current State Real Estate License (preferred).
• Commissioned Notary Public preferred.
• Demonstrated ability to manage multiple deadlines, stay highly organized, and ensure compliance under regulatory frameworks.
• Experience with property management software (e.g., RealPage, OneSite, Yardi, JD Edwards) a plus.
• Strong financial, organizational, and critical‑thinking skills.
• Excellent interpersonal and communication skills, with the ability to quickly build trust with teams and residents.
• Adaptable, proactive, and comfortable working in fast‑paced, changing environments.
• Demonstrates accountability and resilience, with a commitment to resident‑centered service and collaborative teamwork.
• Ability to maintain confidentiality and navigate sensitive issues professionally.
• Reliability and ownership of projects and outcomes, prioritizing precision, attention to detail, and proactive problem‑solving while continuously engaging in learning and development; fosters collaboration and a resident‑centered environment, ensuring empathy, respect, and cross‑functional success.

Company Overview

Related Affordable spearheads Related’s initiatives to preserve and enhance the nation’s affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable‑housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide.