Occupancy Specialist

About the role

Interacts directly with prospective and current residents to achieve maximum occupancy. Acts as the Company’s representative by conveying the benefits of the community. Responsible for the leasing process from introduction to the actual occupancy of the resident.

Supervision

Reports directly to Property Manager, Affordable Housing Compliance Manager, or Compliance Manager as appropriate to the property structure. No supervisory duties required.

Essential Functions

• Processes income certifications/recertifications for multiple affordable housing programs and updates Yardi database.
• Processes monthly Section 8 Housing Assistance Payment Billing.
• Processes and transmits TRACS (Tenant Rental Assistance Certification System).
• Greets applicants and provides instruction and guidance to prospective residents during application process.
• Coordinates leasing to include intakes, interviews, processing and preparation of applications, and their distribution.
• Coordinates and maintains waiting list.
• Prepares and maintains office and rental expense budgets.
• Assists with rent collection efforts by mailing notices to delinquent residents.
• Prepares lease packages and supplemental documents for new move-ins.
• Conducts new resident orientation.
• Performs special projects as assigned by property manager.
• Fosters a positive, active and collaborative relationship with residents, communities and associated agencies.
• Enforces and adheres to company policies, rules and regulations.
• Works patiently, professionally and cooperatively with residents and staff to provide high quality customer service.
• Preserves and respects resident and applicant confidentiality.

Minimum Qualifications

• Associates degree or equivalent is required.
• Certified Occupancy Specialist Designation required.
• Two years sales/leasing experience or equivalent.
• Depending on property needs, COS experience with Project Based Section 8, Section 236, Rent Supplement and 13A experience may be needed.

Qualifications and Skills

• Basic math proficiency required.
• Knowledge of subsidy regulations.
• Proficient in Microsoft Office and Excel; highly motivated and able to work independently; ability to handle emergency situations and pressure due to complexity and time-sensitivity.
• Excellent organizational and proofreading skills; attention to detail; strong interpersonal skills; high energy; ability to be an active team member within the Company.

Core Competencies

• Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.
• Job Knowledge, Quality, Self Development, Personal Organization, Productivity, Computer Skills.

Pay

$20.05 – $25.00 per hour. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Benefits

• Health & Wellness Benefits: quality medical, dental, and vision coverage; HSA/FSA options.
• Work-Life Balance: 13 paid holidays; vacation days, personal days, sick time, wellness days, summer flex time, volunteer days and early close Fridays.
• Retirement planning: 401k program with a company match.
• 100% Company-Paid Life Insurance; affordable options to elect voluntary life, critical illness, hospital care or accidental injury coverage.
• Access to an Employee Assistance Program (EAP), childcare & eldercare support, career development and advancement opportunities.