OC Pool Server/Bartender

Responsibilities

• Provide the highest quality of service to guests in an attentive, courteous, and efficient manner.
• Receive and deliver guests' orders and collect payment.
• Effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Handle problems effectively, including anticipating, preventing, identifying, and solving problems as necessary.

Qualifications

• One year of previous experience in a similar role.
• A high school diploma or equivalent preferred.
• Evening shift availability.
• Adequate communication skills: must be able to effectively communicate with customers and coworkers.
• Patient in dealing with guests.