OC Fitness Attendant

About the role

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We're Passionate About Delivering Exceptional Guest Experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We're leaders in our industry and in our communities.
• Teamwork – We're team players in everything we do.
• Ownership – We're the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Responsibilities

• Offer the highest level of personalized service while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and team members.
• Greet guests and direct them to the fitness center.
• Fold and stock clean towels for the fitness center and remove all soiled towels from the fitness center.
• Anticipate guest needs so that guests will never have to ask for anything.
• Maintain the fitness facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas).
• Maintain and fill all shower and steam room amenities in fitness center locker rooms (shampoo, conditioner, body wash, body lotion, eucalyptus spray).
• Maintain cleanliness of the Yoga Studio.
• Maintain cleanliness of all fitness equipment.
• Log all fitness class attendees in the booking system.
• Give orientation tours and describe the fitness equipment functionality and benefits to all guests entering the fitness center.
• Handle multiple tasks simultaneously.
• Work in a fast-paced environment while maintaining a calm appearance.
• Keep the fitness center and locker rooms clean and free of debris and soiled linen.
• Follow Waldorf Astoria grooming and appearance guidelines while maintaining a positive attitude.
• Follow the posted opening and closing duties and side work sheet.
• Complete all fitness equipment maintenance and cleanliness logs and report any malfunctioning equipment.
• Attend all pre-shift communication meetings.
• Attend monthly department meeting as required.

Qualifications

• Willing to work a flexible schedule and holidays.
• Work in a safe, prudent and organized manner.
• Be able to relate to all levels of guests and team members.
• Have excellent communication and organization skills.
• Be able to consistently delight and satisfy our guests.
• Have the ability to handle guest requests in a detailed, patient and thorough manner.
• Reading, writing and oral proficiency in the English language.
• Professional appearance and demeanor at all times.
• Must work as a team player and assist when needed.

Each of the items listed is considered an essential function of the position. However, the duties, responsibilities and requirements presented in this job description are intended to be broad based and high level and should not be construed as an exhaustive list of all roles or responsibilities for the position. The Company reserves the right to alter the duties and responsibilities of the position. It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources.