Fitness Attendant

Part-time position located in Chandler & Sun Lakes, Arizona.

Pay

$15.15 per hour

Benefits

• Medical, dental, and life insurance plans (eligible after 60 days of full-time employment for hourly team members working 30+ hours/week)
• Paid Time Off (PTO) accrual: 120 hours per year (full-time team members)
• 7 paid holidays annually (full-time team members)
• Paid Sick Leave accrual (part-time team members, per state guidelines)
• 401(k) plan eligibility after 30 days of service (team members 21+ years old)

About the Role

The Attendant, Fitness assists the fitness staff to execute courteous service to members in the fitness area. This position reports to the Wellness Director.

Responsibilities

• Ensure the BlueStar Experience for members and guests by modeling and maintaining the standards set in the BlueStar 10 and adhering to BSRG and facility policies
• Operate as part of a team handling daily operations, including opening and closing procedures, facility inspections, stocking, and communicating maintenance needs
• Maintain and organize equipment in Fitness and Locker Room areas
• Replenish supply of clean towels in Fitness and Locker Rooms throughout the shift
• Inspect and maintain Fitness stations for neatness and cleanliness
• Demonstrate function of Fitness equipment, proper use, and techniques
• Welcome and check-in members and guests at the front desk, providing exceptional customer service
• Provide feedback to managers about customer satisfaction and concerns to improve operations
• Develop in-depth knowledge of all Fitness services and products to promote them enthusiastically
• Perform other duties and responsibilities as assigned

Requirements

• High School diploma or equivalent preferred
• 1–3 years of direct customer service and hospitality experience required
• 1–3 years of health and fitness-related work experience preferred
• Computer literate with proficiency in Microsoft Office
• Knowledgeable in fitness club operations
• Skilled in attentive customer service and calmly responding to guest concerns
• Ability to write routine reports and correspondence
• Ability to calculate figures such as discounts, interest, commissions, portions, and percentages
• Excellent written and verbal communication skills
• Ability to respond to the needs and requests of staff, guests, and the community association
• Demonstrated initiative—ability to think, work, and make independent decisions based on sound judgment
• Comfortable working in a fast-paced environment where continuous improvement is expected
• Flexible schedule to include evenings and weekends
• Valid driver’s license required

Personal Attributes

• Highly customer-oriented and responsive with a strong need for closure
• Able to work under pressure and balance multiple priorities
• Strong team-building skills, including the ability to lead, cooperate, and motivate
• Role model for BlueStar core values:
  • Honesty and Integrity
  • Respect for the Individual
  • Teamwork
  • Competitive Spirit

Work Environment

This position operates indoors and routinely uses standard office equipment, such as computers, phones, copy, and fax machines. The noise level in the work environment is usually moderate.

Physical Demands

• Regularly required to hear, see, speak clearly, and understand the speech of others
• Must be able to sit, stand, and walk (occasionally for extended periods)
• Use hands to finger, handle, or feel; bend and reach with hands and arms
• Occasionally lift and/or move up to 20 pounds