OAG - Child Support | Child Support Technician II | 26-0580

About the role

The Office of the Attorney General's (OAG) Child Support Division (CSD) seeks individuals who are passionate about supporting Texas children and families. CSTs play a crucial role in encouraging responsible parenting and ensuring children receive the support they need.

Responsibilities

• Opens cases on the Children Are My Priority system (ChAMP)
• Checks for duplicate cases, assesses cases, and requests missing information or documents
• Forwards cases to the appropriate Child Support Officer (CSO)
• Prepares cases for court, including filing pleadings, setting cases on docket, monitoring service, and attending court as needed
• Serves as a Notary Public
• Enters, retrieves, and updates child support case information on the ChAMP system
• Maintains the ChAMP system and other computer databases to identify new or updated locate information
• Verifies locate and employment information using all available sources
• Performs money-handling duties to process child support payments
• Prepares routine or periodic reports
• Researches court orders
• Responds to routine telephone inquiries concerning child support cases
• Opens, sorts, and distributes incoming mail and documents
• Affords assistance with conducting seminars and interviewing custodial parents to gather additional information about absent parents
• Affords assistance in training staff
• Scans and indexes documents
• Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
• Performs related work as assigned

Requirements

• Education: Graduation from high school or equivalent
• Experience: Two (2) years of full-time experience working in the Child Support Program, complex clerical, customer service, secretarial fields
• Skills: Proper use of punctuation, sentence structure, grammar, and spelling
• Other Language: Ability to proficiently read, write, and speak Spanish

Qualifications

• Attends work regularly in compliance with agreed-upon work schedule
• Ensures security and confidentiality of sensitive and/or protected information
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Benefits

The OAG offers excellent benefits, including:

• Dynamic work environment with over 4,000 employees statewide
• Opportunities for hands-on experience and engagement with colleagues across Texas
• Healthy work-life balance and challenging public service work
• Excellent benefits package

Pay

Salary is commensurate with experience.

Schedule

Employees work a regular schedule as agreed upon.

Application

To apply for this position, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted.