Establishment Child Support Technician II

About the role

The City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $23.89 - $29.86. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service, 457B Retirement Plan, 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year, Competitive medical, dental and vision plans effective within 1 month of start date.

What We Offer

Location: The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days.

What You’ll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Division of Economic Security: Through our Economic Security Division (ESD), Denver Human Services seeks to engage residents in strengthening economic well-being and mobility across their lifespan. By leveraging the resources of Denver Human Services’ programs and a network of community partnerships, Economic Security provides a holistic approach to service delivery in order to assist customers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage.

• Performs technical and legal work by following an administrative or judicial process to provide services to clients involving the establishment, enforcement and/or modification of child support obligations.
• Drafts legal documents pertinent to cases including but not limited to stipulations, notice of financial responsibility, motions, summons and subpoenas.
• Presents cases for conferences or hearings to include any relevant information and all relevant case documentation.
• Communicates with parties regarding explanation of child support establishment processes including negotiation conferences or hearings to determine the appropriate guideline obligation.

This position may be required to participate in community outreach events and/or work in alternate city locations dependent on the business need.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all the following experience, skills, and characteristics:

• A passion for public service and improving the lives of families through strong negotiation skills, accuracy, and attention to detail.
• Experience with managing multiple high priority tasks in a fast-paced work environment while managing caseloads.
• Exhibits agility in an evolving work environment.
• Experience engaging customers from diverse backgrounds with a solution-oriented approach through phone, email, and face-to-face contact.
• Experience with CBMS, ACSES, Adobe and Microsoft suite is a plus.

Required Minimum Qualifications

• Education Requirement: Graduation from high school or the possession of a GED, HSET or TASC Certificate.
• Experience Requirement: Four (4) years of experience performing child support initiation, enforcement, collections, investigations, case management or a related field.

Additional Information

Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.

Application Deadline: This position is expected to stay open until July 19, 2026. Please submit your application as soon as possible and no later than July 19th at midnight to ensure consideration.

View the full job profile including position specifications, physical demands, and probationary period.