OA/DA Military Move Specialist

About the role

New World Van Lines is hiring an OA/DA Military Move Specialist to manage military moves awarded through third-party bid boards and non-military moves from specific accounts. This position coordinates awarded moves in partnership with Military Move Brokers, non-Military Accounts, and internal operations teams, executing all move-related tasks in accordance with established procedures, service standards, and operational guidelines.

Responsibilities

• Monitor and manage move opportunities through third-party bid boards.
• Review move details, scope, timelines, and service requirements to ensure accurate bid.
• Quote non-military moves, as needed.
• Register both military and non-military moves.
• Coordinate packing, transportation, storage, delivery, and specialty services as required.
• Work with approved third-party vendors to fulfill services not performed internally.
• Make appropriate decisions when monitoring moves while addressing issues, exceptions, and/or delays.
• Escalate service issues, delays, or exceptions following established escalation procedures (e.g., Red Alert).
• Troubleshoot challenges.
• Ensure moves are completed on schedule and in compliance with service expectations.
• Ensure adherence to company policies, contractual obligations, and quality standards.
• Support billing accuracy by confirming move completion details and documentation.
• Support post-move follow-up and close-out activities as required.
• Work with software programs to update Planning for appropriate move.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• 3+ years of experience in the moving/relocation customer service industry, preferably in third-party military moves.
• Exceptional organizational and time management skills.
• Exceptional attention to detail.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Strong level of comfort with MS Office Suite and using proprietary software.
• Strong ability to manage multiple awarded moves simultaneously.
• Experience supporting high-volume move environments.

Physical Requirements

• Work at a computer for extended periods of time.
• Move about the office to access office machinery, cabinets, etc.
• Operate a computer and other office machinery.
• Communicate frequently over the phone.