OA/DA Military Move Specialist

About the role

The OA/DA Military Move Specialist is responsible for managing military moves that are awarded through third-party bid boards and non-military moves from specific accounts. When managing both military and non-military moves, this position will coordinate awarded moves in partnership with Military Move Brokers, non-Military Accounts and internal operations teams. The OA/DA Military Move Specialist executes all move-related tasks in accordance with established procedures, service standards, and operational guidelines.

Responsibilities

• Monitor and manage move opportunities through third-party bid boards.
• Review move details, scope, timelines, and service requirements to ensure accurate bid.
• Quote non-military moves, as needed.
• Register both military and non-military moves.
• Coordinate packing, transportation, storage, delivery, and specialty services as required.
• Work with approved third-party vendors to fulfill services not performed internally.
• Make appropriate decisions when monitoring moves while addressing issues, exceptions, and/or delays.
• Escalate service issues, delays, or exceptions following established escalation procedures, i.e., Red Alert.
• Trouble-shoot challenges
• Ensure moves are completed on schedule and in compliance with service expectations.
• Ensure adherence to company policies, contractual obligations, and quality standards.
• Support billing accuracy by confirming move completion details and documentation.
• Support post-move follow-up and close-out activities as required.
• Work with software programs to update Planning for appropriate move.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent
• 3+ Years of experience in the moving/relocation customer service industry, preferably in 3rd party Military moves.
• Exceptional organizational and time management skills a must
• Exceptional attention to details skill
• Excellent customer service skills
• Excellent verbal and written communication skills
• Strong level of comfort with MS Office Suite and using proprietary software
• Strong ability to manage multiple awarded moves simultaneously.
• Experience supporting high-volume move environments.

Physical Requirements

• Work at a computer for extended periods of time
• Move about the office to access office machinery, cabinets, etc.
• Operate a computer and other office machinery
• Communicates frequently over the phone