NYY Steakhouse - Manager - FT

Job Description

At Seminole Gaming, we don’t have customers - we have Guests. Each Guest is welcomed with the same pride, warmth, and respect as one would show in their own home. At NYY Steakhouse, our flagship dining venue, every interaction reflects our commitment to exceptional hospitality, refined service, and memorable experiences.

Essential Duties & Responsibilities

• Lead day-to-day restaurant operations during assigned shifts, ensuring service flows smoothly and standards are consistently executed.
• Act as Manager on Duty as assigned, with responsibility for dining room oversight, service pacing, and Guest satisfaction.
• Maintain strong communication with culinary, bar, and support teams to ensure operational alignment.
• Deliver a visible, engaged leadership presence on the floor during service.
• Proactively engage with Guests, ensuring a refined, personalized, and memorable dining experience.
• Handle Guest concerns, complaints, and service recovery situations promptly, professionally, and within established guidelines.
• Support the recognition and relationship-building of frequent and VIP Guests.
• Reinforce luxury service standards and hospitality behaviors with all front-of-house team members.
• Supervise, coach, and motivate front-of-house team members to perform at a high level.
• Aid in onboarding, training, and retraining of new and existing team members.
• Provide ongoing performance feedback, coaching, and corrective guidance as needed.
• Promote positive employee relations and contribute to a respectful, professional, and inclusive work environment.
• Escalate employee issues appropriately while maintaining confidentiality and fairness.
• Create an engaging, welcoming, and professional dining environment aligned with NYY Steakhouse standards.
• Embrace and reinforce the Five F’s: Fast, Fun, Friendly, Fresh, and Focused executed at a luxury service level.
• Treat every Guest with care and individuality while anticipating and responding to their needs.
• Maintain a polished, professional appearance and demeanor at all times.
• Stay informed on casino events, promotions, and amenities to better assist Guests.
• Foster positive relationships with Guests, Team Members, vendors, and internal partners.
• Promote responsible gaming and responsible alcohol service, escalating concerns discreetly and appropriately.

Qualifications

• Associate or Bachelor’s Degree in Hospitality, Restaurant Management, or related field preferred; equivalent experience considered.
• Minimum 2–4 years of restaurant management or supervisory experience, preferably in an upscale or high-volume dining environment.
• Strong knowledge of front-of-house operations and service standards.
• Working knowledge of basic financial reports, cash handling, and labor controls.
• Proficiency in Microsoft Word and Excel.
• Current Food Handling Certification required.
• Strong communication, leadership, and problem-solving skills.

Physical Requirements & Work Environment

• Ability to stand and walk for extended periods; frequent bending, reaching, and lifting up to 25 pounds.
• Must be able to work flexible schedules, including nights, weekends, and holidays.
• Exposure to casino-related environmental factors, including noise, crowds, and secondhand smoke.