Nursing Operations Coordinator

About the Role

The Nursing Coordinator provides comprehensive administrative support to Nursing Administration and serves as a key resource for staff, vendors, physicians, consultants, and outside agencies in a fast-paced environment.

Responsibilities

• Coordinates departmental communications and acts as an administrative resource.
• Manages telephone inquiries, routes calls, and ensures timely communication.
• Maintains department forms, filing systems (electronic and paper), and document retention in accordance with facility policies.
• Assists with departmental projects and operational initiatives as assigned.
• Provides professional customer service to residents, families, visitors, physicians, consultants, vendors, and employees while maintaining confidentiality.
• Demonstrates professionalism, discretion, and sound judgment in all communications.

Requirements

• High School Diploma or GED.
• Minimum of three years of progressively responsible administrative experience.
• Strong computer proficiency, including Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Demonstrated organizational and project coordination skills.

Preferred Qualifications

• Associate's or Bachelor's degree in Business Administration, Healthcare Administration, Public Administration, or related field.
• Experience in healthcare administration, long-term care, or hospital operations.
• Experience with Electronic Medical Records (EMR).
• Knowledge of CMS and NYSDOH regulatory requirements.
• Experience supporting executive or departmental leadership.

Physical Requirements

• Frequent sitting, standing, walking, bending, reaching, and occasional lifting of up to 25 pounds.
• Ability to operate computers, office equipment, and communication devices.
• Ability to travel throughout the facility as operational needs require.