Nurse Practitioner - Gateway

Core Competencies

• Assesses patients appropriately by obtaining health history and evaluating presenting illness.
• Orders/performs diagnostic testing appropriately.
• Documents treatment plan appropriately in the EMR.

Prerequisite Skills

• Demonstrated communication skills to effectively communicate with management, providers, and patients.
• Operational knowledge of telephones, fax machines, postage machines, and other office equipment.
• Demonstrated ability in handling patient confidentiality.
• Ability to work with peers in a team situation and create a positive work environment for team members.
• Functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, email usage, and web-based applications.
• Required to check email daily and use as a source of internal and external communication.
• Required to understand and utilize electronic medical record technology.

Responsibilities

• Assesses patient status by obtaining health history through patient/family interviews and chart reviews; assessing presenting illness, risk factors, family history, psychosocial situation, cultural factors, and performing appropriate physical examination.
• Orders/performs appropriate laboratory diagnostic and other screening tests. Seeks other information as needed, including consultation with physicians and other clinicians, for evaluation of illness.
• Integrates data to determine diagnosis and therapeutic plan, including identification of any health risks.
• Develops and implements treatment plan by prescribing/dispensing medications and/or injections in compliance with medical practice guidelines and state laws. Handles minor lacerations.
• Instructs patient/family regarding medications and treatments. Educates patients regarding health promotion/illness prevention.
• Recommends appropriate community resources to meet patient/family needs.
• Communicates appropriate case management information to other professionals and community agencies.
• Prepares documentation for medical records including updating patient medical chart by posting examination and test results, diagnosis, medications, and treatment in written/computerized manner.
• Participates in peer reviews, chart reviews, staff education, clinical guideline development, and other continuing education and quality assurance activities.

Professional Competencies

• Demonstrates professional/appropriate dress, verbal and non-verbal communication skills, and effective written communication skills.
• Understands HIPAA guidelines and regulations, acknowledges patient rights.
• Stands as a patient advocate, with appropriate empathy, resolve, and respect in communication and actions with patient and family.
• Recognizes opportunity for improvement regarding patient concerns.
• Demonstrates continual learning, utilizes evidence-based practice to affect change.
• Cultivates effective partnerships and collaborations with providers.
• Understands IT resources.
• Appropriately delegates to ensure optimal operational workflow.

Customer Competencies

• Caring, compassionate, and approachable in all customer contacts.
• Respects customers’ right to privacy and modesty.
• Maintains customers’ confidentiality.
• Speaks so that customers hear a smile (telephone etiquette).
• Takes personal ownership in appearance and that of work environment.
• Takes necessary steps to fix problems immediately (initiative).
• Provides personalized attention by being courteous, friendly, and helpful when responding to customers’ needs.
• Recognizes that customers’ time is valuable; provides prompt service.
• Provides customers with the best information needed to make informed choices.

Work Group Competencies

• Demonstrates advocacy, respect, and truth-telling.
• Demonstrates accountability for own actions.
• Demonstrates ability to respectfully address interpersonal conflicts.
• Takes initiative to help others.
• Demonstrates a learning attitude toward solving problems.
• Demonstrates openness to change and new learning.
• Reports to work on time and has regular attendance.
• Adheres to practice-defined dress code.
• Attends staff meetings.

Ethical Decision-Making

• Respects the needs, expectations, and rights of all individuals.
• Advocates the rights of all to a safe environment.
• Uses sensitivity to cultural diversity to guide decision-making.

Performance Improvement

• Identifies work processes and strives to reduce cost and increase satisfaction.
• Identifies customers and demonstrates understanding of customers’ expectations.
• Actively works to increase satisfaction of all.
• Monitors customers’ satisfaction.
• Takes active role in department process improvement efforts; demonstrates understanding of outcomes.
• Demonstrates an understanding of responsibilities.
• Demonstrates diagnostic thinking/reasoning.
• Utilizes feedback from peers, supervisor, customers to drive performance and behaviors.
• Prioritizes workplace safety.

Requirements

• Current state registered nurse license.
• Current state license as an advanced registered nurse practitioner with prescriptive authority.
• Current CPR certification.
• BSN required, MSN preferred.
• Successful completion of advanced practitioner training and certification as a practitioner (general or specialized) from an approved nurse practitioner program.
• Minimum of three years of professional nursing experience in a clinic setting, plus two years of nurse practitioner experience.

Mandatory Continuing Education

• Customer Service
• Fire and Safety
• Corporate Compliance (including Confidentiality)
• Infection Control
• Education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Health.

Behaviors

• Team Player: Works well as a member of a group.
• Dedicated: Devoted to a task or purpose with loyalty or integrity.