Nurse Navigator

About the Role

Under limited direction and according to established policies and procedures, provides care coordination services to patients, families, or post-acute care givers. Patients appropriate for services may have acute or chronic conditions including, but not limited to, women’s health and pregnancy.

Functions as a facilitator of inter-disciplinary collaboration across care transitions. Coaches target patient populations and their caregivers to assume an active role in the formation and execution of a plan of care, encourage self-management, and assist in coordination of communication between the patient, caregivers, and primary care providers. Assesses patient and family understanding of disease process and reinforces discharge teaching including red flags that signal the patient that their condition may be worsening and how to respond.

Collaborates and communicates with care providers both internal and external to coordinate service delivery and achieve optimal patient outcome of care. Collaborates and communicates with hospital care management teams to coordinate post-acute care plan of care. Collaborates and communicates with attending physician regarding patient's post-acute needs.

The primary role of the nurse navigator will be to provide "one-stop" access and coordination of services to pregnant patients of obstetric providers, both within the DMC system and external to the DMC, to imaging services tailored to the referring physician's needs. The level of activity could range from:

• Total transfer of obstetric care to the Maternal-Fetal Medicine service
• OB triage and antenatal patients to DMC OB/GYN clinics
• Identification and assessment of patients to specialty group for gynecological surgeries (gynecological oncology, abnormal cervix, etc.)
• Family planning services (preconception counseling, contraception, termination)

Depending on services required/requested, duties may include:

• Direct patient contact for scheduling and coordinating consult visit(s), imaging studies, transfer of care, etc.
• Ongoing correspondence with referring provider
• Gathering insurance information, obtaining referral and order documents, assisting with pre-authorization activities
• Obtaining medical records and prenatal labs pre-consultation or transfer of care
• Coordinating imaging appointments and consultation visits
• Maintaining ongoing data pertaining to services rendered, provider contact information, etc.
• Assisting in planned educational programming, conferences, etc.

The nurse navigator will work out of the Fetal Care Center and will train and cross-cover with the Fetal Care Nurse Navigator and the Maternal Fetal Medicine Nurse Navigator for some shared activities.

Responsibilities

• Facilitate inter-disciplinary collaboration across care transitions
• Coach patients and caregivers in self-management and care plan execution
• Assess and reinforce patient/family understanding of disease process and discharge teaching
• Collaborate with internal and external care providers to optimize patient outcomes
• Coordinate post-acute care plans with hospital care management teams and attending physicians
• Provide "one-stop" access and coordination for obstetric services, including imaging and specialty consultations
• Schedule and coordinate consult visits, imaging studies, and transfers of care
• Gather insurance information, obtain referrals, and assist with pre-authorization activities
• Maintain patient records, data on services rendered, and provider contact information
• Assist in educational programming and conferences

Requirements

• Graduate from an accredited school of Nursing
• Bachelor's degree in Nursing (BSN) or other health-related field, or equivalent combination of education and related experience
• Licensed to practice as a Registered Nurse (RN) in the State of Michigan
• Two years of clinical patient care experience
• Two years of case management or care coordination experience
• Experience with Lean or similar process improvement methodology

Benefits

At Tenet Healthcare, we offer a comprehensive benefit package that prioritizes health, professional development, and work-life balance. Available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare and dependent flexible spending accounts
• Employee Assistance Program
• Employee discount program
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, auto and home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status.

Facility Description

Children’s Hospital of Michigan is an international leader in pediatric and adolescent medicine. Surgical services include general, thoracic, reconstructive, and cardiovascular. Imaging technology designed specifically for children provides advanced diagnostic services including Positron Emission Tomography (PET) and MRI. The Children’s Hospital of Michigan Emergency Department is a verified Level 1 Pediatric Trauma Center and dedicated pediatric burn center. Experts in pediatric critical care, rehabilitation, and neonatal and perinatal medicine provide care for thousands of children every year at Children’s Hospital of Michigan, Children’s Hospital of Michigan - Troy, and six ambulatory sites.