Nurse Manager - Multi Specialty

Overview

The Nurse Manager - Multi-Specialty is responsible for the development, performance, and management of clinical patient care for nursing and medical assistants. The Nurse Manager will work as part of a triad leadership team in making decisions that best support clinical staff, extended care team members, and providers to ensure patients obtain access to care that is timely, effective, efficient, and safe. This position is responsible for the population health management of an assigned clinic patient panel by performing regular analysis of population health data, improving clinical care workflows that lead to higher quality patient care, and enhancing cost‑effectiveness. Our nurses are committed to providing a collaborative environment that delivers the safest and highest quality of care for our patients. Our leaders model a commitment to the organization’s vision, mission, and values to support an unparalleled patient experience and positive clinical outcomes. The Nurse Manager may work onsite at a primary location or across multiple locations based on business needs.

Essential Functions

• Collaborates with the patient’s care team—including primary care, specialists, home care, hospital team, and any others involved—to optimize clinical outcomes.
• Performs regular analysis of population health data to improve clinical care workflows, enhance quality of patient care, and increase cost‑effectiveness.
• Participates as an effective member of the site Triad management team to ensure clinical services support operational and fiscal goals such as staffing levels, budgets, productivity, and quality.
• Manages the clinical support team and provides oversight of care delivered by licensed nursing staff, medical assistants, technicians, and students.
• Establishes work‑assignment priorities for clinical areas, including licensed nursing staff and medical assistants.
• Oversees health‑center equipment needs, equipped examination rooms, infection‑control standards, CLIA and radiology regulations, compliance with standing delegation orders, and emergency protocols.
• Monitors compliance with standards of care for on‑site treatments and procedures, medication administration, and timely, quality clinical workflows.
• Enhances the patient experience by addressing and resolving patient issues promptly.
• Ensures daily patient‑care (unit) huddles are conducted.
• Interviews/selects candidates, approves payroll and time‑off requests, administers performance evaluations, provides training and orientation for new hires, and offers coaching/counseling to staff.
• Maintains supplies inventory by developing par levels, studying usage reports, identifying trends, anticipating needs, approving requisitions, and allocating costs.
• Completes daily/weekly quality‑assurance checklists, including delegation of tasks (Rider report, Class D, McKesson, CLIA, AED, equipment checks, etc.).
• Ensures all patient‑care and administrative tasks comply with regulatory and accreditation standards, as well as Central Health SOPs, policies, and procedures.
• Ensures adherence to all applicable vaccine policies.
• Supports provider teams by managing in‑basket messages, refilling medications, rooming, dismissing, and triaging patients in a timely manner following established protocols.
• Coordinates student learners and serves as a preceptor when needed.
• Adheres to Texas Board of Nursing and Texas Nurse Practice Act requirements and other governing agency regulations.
• Assists in developing departmental protocols, policies, and procedures.
• Participates in continuous quality‑improvement projects to better serve patients, families, and the healthcare system.
• Maintains awareness of key performance indicators/metrics and coordinates interventions to improve patient outcomes.
• Coordinates and attends staff meetings and educational offerings, both in person and via teleconference/online.
• Supports organizational initiatives that promote and maintain a strong, positive workplace culture.
• Serves on committees as assigned.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• High level of skill at building relationships and providing excellent customer and patient care.
• High degree of knowledge and competency in the practice of nursing and documentation requirements.
• Requisite skills and ability to perform assigned nursing tasks.
• High level of problem‑solving skills to better serve patients and staff.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Strong application of Microsoft Office and electronic health records.
• Strong commitment to quality, efficiency, and effectiveness.

Minimum Requirements

• Education: Graduation from an accredited school of nursing.
• Work Experience: Two (2) years of clinical leadership experience in an ambulatory clinic and/or hospital setting; demonstrated knowledge of Joint Commission standards, HIPAA regulations, and the Quadruple Aim.
• Licenses and Certifications: Unrestricted Registered Nurse (RN) license in the State of Texas; Basic Life Support (BLS) certification obtained through an approved American Heart Association program.