Nurse Manager II, Emergency Night shift (Anaheim)

Essential Responsibilities

• Creates and advocates for developmental opportunities for others;
• Buils collaborative, cross-functional relationships.
• Solicits and acts on performance feedback;
• Works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement.
• Pursues professional growth;
• Hires, trains, and develops talent for growth opportunities;
• Strategically evaluates talent for succession planning;
• Sets performance management guidelines and expectations across teams / units.
• Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends;
• Shares best practices within and across teams.
• Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams;
• Motivates teams to meet business objectives.
• Delegates tasks and decisions as appropriate;
• Provides appropriate support, guidance and scope;
• Encourages development and consideration of options in decision making;
• Fosters access to stakeholders.
• Manages designated units or teams by translating business plans into tactical action items;
• Oversees the completion of work assignments and identifies opportunities for improvement;
• Ensures all policies and procedures are followed;
• Partners with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies.
• Aligns team efforts;
• Builts accountability for and measuring progress in achieving results;
• Assumes responsibility for decision making;
• Fosters direct reports to resolve escalated issues as appropriate.
• Communicates goals and objectives;
• Incorporates resources, costs, and forecasts into team and unit plans;
• Ensures matrixed resources are fulfilling service or performance requirements across reporting lines.
• Removes obstacles that impact performance;
• Identifies and addresses improvement opportunities;
• Influences teams and units to operate in alignment with operational and business objectives.
• Manages hospital administrative functions to support patient care by:
• Negotiating timelines for action item implementation and monitoring compliance to financial commitments;
• Developing and implementing ad hoc reports that capture workflows and developing strategies to achieve performance targets;
• Developing and guiding short- and long-term operational initiatives, and managing program, services, and/or systems;
• Assuming accountability for activities across functions including workplace and patient safety, human resources (e.g., recruitment, selection, promoting active recruitment, performance evaluation and management), labor relations, training and development, and quality/risk management issues;
• Designing continuous survey readiness activities including mock rounds and mitigating issues to maintain compliance and regulatory standards, and developing procedures for preparing audit documentation, information, and reports;
• Leading in the development, monitoring, and control of departmental payroll and non-payroll budget and other aspects of financial management and cost control/reduction.
• Manages care delivery operations and programs within a twenty-four-hours-a-day, seven-days-a-week operational environment by:
• Developing strategic partnerships with physicians, subject matter experts, and service area leaders, and overseeing highly complex work steams with large program impact;
• Leading the development and implementation of plans, policies, and processes for data-gathering and analysis while ensuring alignment with guidelines and regulations;
• Alligning direct and/or indirect patient care management solutions across departments;
• Managing resources in hospital areas to ensure appropriate assignment and utilization;
• Leading multidisciplinary hospital team(s) and holding team(s) accountable for performance;
• Assisting the design of emergency preparedness programs;
• Ensuring the departments emergency preparedness and recovery plans are current, ensuring managers and staff are trained and understand expectations for during and after an emergency;
• Leading project teams and/or initiatives and monitoring implementation, equitable distribution of resources, and delivery on objectives;
• Leading teams responsible for the delivery of nursing services and patient care within a twenty-four-hours-a-day, seven-days-a-week operational environment in alignment with cost, quality, and clinical and utilization standards.
• Manages improvements to operations and technology processes by:
• Leading and implementing long-term cross-functional strategic projects designed to achieve goals related to issue remediation and improved quality, service, affordability, and/or operating efficiency;
• Developing and managing a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes and address quality and safety issues;
• Collaborating with senior leadership on the development of strategic plans with the goal of achieving integrated services across the continuum of care;
• Ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic organizational initiatives.
• Ensures safe, quality, and standardized care delivery within a twenty-four-hours-a-day, seven-days-a-week operational environment by:
• Driving the continuous improvement of the quality and safety of clinical practices, services, and operations for patients and staff;
• Holding staff and direct reports accountable for maintaining compliance with legal and regulatory requirements (e.g., Nursing Practice Act, The Joint Commission [TJC], federal, state, and local requirements) updated by governmental and regulatory agencies;
• Leading the design and implementation of systems, processes, and methods to evaluate and improve patient care within assigned department and across the continuum of care.

Knowledge, Skills and Abilities

• (Core) Ambiguity/Uncertainty Management
• (Core) Attention to Detail
• (Core) Business Knowledge
• (Core) Communication
• (Core) Constructive Feedback
• (Core) Critical Thinking
• (Core) Cross-Group Collaboration
• (Core) Decision Making
• (Core) Dependability
• (Core) Diversity, Equity, and Inclusion Support
• (Core) Drives Results
• (Core) Facilitation Skills
• (Core) Health Care Industry
• (Core) Influencing Others
• (Core) Integrity
• (Core) Leadership
• (Core) Learning Agility
• (Core) Organizational Savvy
• (Core) Problem Solving
• (Core) Short- and Long-term Learning & Recall
• (Core) Strategic Thinking
• (Core) Team Building
• (Core) Teamwork
• (Core) Topic-Specific Communication Knowledge
• (Functional) Emergency Preparedness
• (Functional) Evidence-Based Medicine Principles
• (Functional) Nursing Principles
• (Functional) Patient Safety
• (Functional) Business Process Improvement
• (Functional) Change Management
• (Functional) Compliance Management
• (Functional) Confidentiality
• (Functional) Conflict Resolution
• (Functional) Employee Training
• (Functional) Health Care Compliance
• (Functional) Health Care Quality Standards
• (Functional) Information Systems
• (Functional) Legal And Regulatory Requirements
• (Functional) Maintain Files and Records
• (Functional) Microsoft Office
• (Functional) Stakeholder Management
• (Functional) Workforce Planning

Minimum Qualifications

• Minimum five (5) years of experience in patient care delivery.
• Minimum four (4) years of experience in a leadership role with or without direct reports.
• Bachelors degree in a Business, Nursing, Health Care, or directly related field AND minimum five (5) years of experience in business operations, clinical health care, or a directly related field OR minimum eight (8) years of experience in business operations, clinical health care, or a directly related field.
• Registered Nurse License (California) required at hire.
• Advanced Cardiac Life Support required at hire.
• Pediatric Advanced Life Support required at hire.
• Basic Life Support required at hire.
• Master's degree in Nursing (MSN) OR Master's degree in a business, nursing, health care, or directly related field and Bachelor's degree in Nursing (BSN).
• Certification from the American Nurses Credentialing Center (ANCC) in related practice area.