Nurse Manager I, Continuum of Care, Virginia Hospital Center

About the role

Our nurse leaders maintain a strong commitment to the highest standards of professional nursing practice and to sustain a culture of excellence. You will encourage your teams to use evidence-based practice to deliver high-quality patient care, contribute to research, and spread innovation beyond Kaiser Permanente.

Responsibilities

• Provides developmental opportunities for others; builds collaborative, cross-functional relationships.
• Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed.
• Ensures standardized care delivery by: developing strategic partnerships with physicians and subject matter experts and managing complex work streams and implementing strategic initiatives with significant program impact; using data and analysis to ensure strategic alignment while developing and implementing plans; proactively monitoring and managing daily operational activities involving patient care management, ensuring consistency and seamless transitions across the continuum of care; managing resources in clinical areas to ensure appropriate assignment and utilization; managing multidisciplinary continuum of care / care at home team(s); supports managing local agency and outside provider contract/vendor relations that provide optimal patient care and medical services for care across the continuum; implementing emergency preparedness programs and ensuring the teams emergency preparedness and recovery plans are current and that staff are trained and know what is expected during and after an emergency; and leading project teams, initiatives and monitoring implementation and delivery on objectives.
• Manages improvements to operations and technology processes by: defining issues and overseeing the development of goals and priorities for strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; applying a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes; and ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic department initiatives.
• Manages continuum of care / care at home operations to support patient care by: driving implementation of action items and supporting compliance with timelines and financial commitments; using and providing feedback on standard reports and identifying needed ad hoc reporting to meet specific client needs related to workflow and performance targets; providing feedback as needed on data collection, reviewing data, and translating reports into short-term operational initiatives; managing human resources activities related to recruitment, creating and ensuring the use of standardized procedures and processes for employee management; leading survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and developing procedures for preparing audit documentation, information, and reports; and assisting in the development and management of their departments expenditures, payroll, and non-payroll budget with input from a higher-level leader.

Requirements

• Absolutely must have a Bachelor's degree in Nursing (BSN).
• Absolutely must have at least three (3) years of experience in business operations, clinical health care, or a directly related field.
• Absolutely must have at least two (2) years of experience in a leadership role with or without direct reports.
• Absolutely must have at least two (2) years of customer or member/patient service experience.
• This job requires credentials from multiple states. Credentials from the primary work state are required at hire. Additional Credentials from the secondary work state(s) are required post hire.
• Absolutely must have a Registered Nurse License (Virginia) within 6 months of hire AND a Registered Nurse License (Maryland) within 6 months of hire.
• Absolutely must have a Compact License: Registered Nurse within 6 months of hire.
• Absolutely must have a Registered Nurse License (District of Columbia) within 6 months of hire.
• Absolutely must have Basic Life Support required at hire.
• Absolutely must have two (2) years of project/program management and/or implementation-related experience.

Qualifications

• Must have a Bachelors degree in Nursing (BSN).
• At least three (3) years of experience in business operations, clinical health care, or a directly related field.
• At least two (2) years of experience in a leadership role with or without direct reports.
• At least two (2) years of customer or member/patient service experience.
• Credentials from the primary work state are required at hire. Additional Credentials from the secondary work state(s) are required post hire.
• A Registered Nurse License (Virginia) within 6 months of hire AND a Registered Nurse License (Maryland) within 6 months of hire.
• A Compact License: Registered Nurse within 6 months of hire.
• A Registered Nurse License (District of Columbia) within 6 months of hire.
• A Basic Life Support required at hire.
• Two (2) years of project/program management and/or implementation-related experience.