Continuum of Care - Program Manager

Responsibilities

• Lead development and submission of the annual CoC Program NOFO application, including: Consolidated Application, Project application review, scoring, and ranking process facilitation.
• Coordinate and support CoC governance processes, including Board and committee alignment and required documentation.
• Ensure compliance with 24 CFR Part 578 (CoC Program regulations).
• Support development and updates of CoC policies, written standards, and governance documents.
• Maintain clear documentation of all NOFO processes, timelines, scoring tools, and decisions to ensure transparency and continuity.
• Lead development of the annual ESG application, including funding recommendations for Director approval.
• Monitor ESG program performance in coordination with system performance staff.
• Ensure documentation and tracking of ESG processes, decisions, and timelines.
• Conduct gaps analysis and system modeling to inform resource allocation and planning.
• Identify opportunities for system expansion, reallocation, and innovation.
• Prepare recommendations on system design and resource alignment for Director review and approval.
• Oversee analysis and use of System Performance Measures (SPMs) to inform planning and funding decisions.
• Coordinate with HMIS Lead to ensure accurate and timely data is available for Longitudinal Systems Analysis (LSA); Housing Inventory Count (HIC); Point-in-Time (PIT) Count.
• Ensure alignment between planning activities and system performance outcomes.
• Serve as a liaison between HUD, local governments, nonprofit providers, and community stakeholders.
• Facilitate cross-sector collaboration to improve system coordination and outcomes.
• Support transparent communication of funding processes, policies, and system performance.
• Represent Guilford County in meetings, conferences, and regional initiatives.
• Provide regular and consistent reporting to the Director of Housing Services, including: Weekly or biweekly status updates on key projects and timelines, Monthly summaries of system performance, funding processes, and planning activities, Identification and communication of emerging issues, risks, and opportunities that may impact funding, compliance, or system performance, Ensure all major processes, decisions, and recommendations are documented and accessible.
• Collaborate with the designated Coordinated Entry (CE) Lead Agency to align CE processes with HUD requirements.
• Evaluate system flow, prioritization, and access within CE and identify areas for improvement.
• Ensure CE is integrated into broader system planning and performance strategies.
• Support emergency planning efforts to ensure homelessness response is integrated into disaster response.
• Maintain knowledge of emerging best practices and federal guidance.
• Perform other related duties as assigned.

Qualifications

• Minimum Qualifications: Master’s degree in Public Administration, Social Work, Urban Planning, or a related human services field and three (3) years of experience in homelessness services, housing programs, community development, or system-level planning; OR Bachelor’s degree in a related field and five (5) years of progressively responsible experience in homelessness services, housing programs, or community development, including experience with federal funding programs.
• Supplemental Information: Physical Demands, Working Conditions, and Special Note.