Case Manager - Continuum of Care

Qualifications

Bachelor’s degree in social work or related discipline or;Four years’ experience working with clients in crisis and the strong ability to effectively resolve and cope with immediate crisis situations.

Knowledge of community resources, particularly housing for low-income individuals, available in the Clark County service area.

Excellent knowledge of and ability to use current Microsoft software computer programs, including Word, Excel, PowerPoint and Publisher, as well as e-mail, Adobe Acrobat and the internet

Excellent interpersonal, telephone and communication skills, both written and verbal

Excellent detail, organization and file management skills

Demonstrated dependability, maturity, and initiative; must be able to maintain program/guest/agency confidentiality and treat each individual with dignity and respect.

Ability to work alone and as a part of a team.

Ability to maintain a self-motivated and self-directed schedule, address multiple projects in a timely manner and take projects from beginning through completion

Ability to work with people of diverse backgrounds and circumstances

Knowledge of the Homeless Management Information System.

Bilingual is preferred.

Must possess a valid Nevada driver’s license and pass a motor vehicle record check.

Reliable transportation.

Responsibilities

Conduct comprehensive assessments of potential program participants.

Conduct intensive case management with the most vulnerable population.

Develop Individualized Housing and Service Plans for each participant using the comprehensive assessment.

Develop and maintain files related to programs, properties, and general matters, according to Salvation Army guidelines.

Find temporary housing opportunities for eligible participants and identify permanent housing options for program.

Determine and recommend to supervisor the level of financial assistance for eligible participants.

Provide case management services including, but not limited to: providing appropriate resources, tools, and counseling to assist participants in achieving their case plan goals; making referrals for services, following up to ensure that the referrals were completed and tracking and documenting participant progress.

Prepare requests for financial assistance and submit all required documentation to supervisor for approval.

Interface with landlords whenever necessary to mitigate issues or advocate for participants.

Facilitate rental agreements with landlords in scattered site apartments and ensure clients understanding of rental agreements, housing policies, and procedures.

Manage and track financial assistance funds.

Collaborate with other departments and agency programs to maximize participant outcomes, program goals, and agency mission.

Submit monthly narrative, statistical, and grant reports; other reports as required.

Make follow up contacts to participants and/or service providers to determine client compliance.

Attend and participate in staff meetings and networking meetings in the community.

Other duties as assigned.

This position has access to confidential and private information.

This position is subject to grant funding; however, if the funding ends the position may be eliminated.

It is essential that confidentiality and privacy be observed.