Client Care Manager

About the Role

Join a veteran-owned agency providing personalized non-medical home care that supports dignity and independence. We value compassion, accountability, and follow-through. Lead the client experience from inquiry and assessment through service initiation, ongoing care, and discharge. This is a non-medical role; coordinate nursing assessments and clinical concerns with the agency RN or qualified professionals.

Responsibilities

• Manage inquiries, qualify needs, conduct non-medical assessments, explain services, complete admission documents, and coordinate starts.
• Develop and update care plans covering approved tasks, preferences, routines, limitations, safety, and caregiver instructions; coordinate reassessments.
• Introduce and coach caregivers, conduct client support visits, identify training needs, and address performance concerns with management and HR.
• Match caregivers to clients, maintain coverage, resolve call-outs and open shifts, communicate changes, and monitor authorized hours and visit completion.
• Follow up on inquiries and assessments, address questions, document next steps, and partner with Business Development to secure client starts.
• Maintain family communication, monitor satisfaction, resolve complaints, and address retention risks.
• Support referral visits, community events, educational presentations, outreach, and marketing that generate qualified inquiries.
• Identify unmet needs; obtain consent, updated agreements, staffing confirmation, and payer authorization before changing services.
• Maintain care plans, visit records, authorizations, incident and complaint reports; support audits, protect confidentiality, and escalate safety concerns.
• Coordinate VA Community Care, private-pay, and long-term care insurance requirements; report census, coverage gaps, referrals, conversions, and performance results.

Requirements

• At least 3 years of experience specifically in non-medical home care services.
• Bachelor’s degree required.
• Demonstrated experience in client acquisition AND retention, business development, community outreach, and marketing.
• Experience in home care compliance, care plans, supervisory documentation, confidentiality, and incident reporting.
• Hands-on caregiver scheduling experience, including matching, call-out resolution, and coverage coordination.
• Strong leadership, organization, communication, problem-solving, and follow-through.
• Proficiency with care-management and scheduling systems, email, and office software; WellSky preferred.
• Reliable transportation; valid driver’s license and current insurance when driving is required.
• Complete required background, reference, and pre-employment checks.

Schedule

Full-time work includes office duties, client home visits, and community outreach. Availability outside normal business hours is required when needed, including evenings, weekends, assigned on-call coverage, urgent client concerns, and staffing disruptions. After-hours work follows agency policy and applicable compensation requirements.

Preferred Experience

• VA Community Care, long-term care insurance, dementia support, hospital or rehabilitation transitions, Medicaid/Medicare coordination.
• Military experience and Augusta-area referral relationships.

Location: Evans, GA, serving the Augusta-area community
Employment Type: Full-Time