Client Care Manager

About the Role

Central Texas Veterinary Specialty & Emergency Hospital is seeking a Client Care Manager to join their team in Austin, TX. This role is integral to maintaining front-of-house duties and ensuring a positive client experience.

Responsibilities

• Train new staff in office procedures, hospital flow, and medical terminology.
• Handle all incoming phone calls/emails and determine the immediacy of care needed.
• Perform all client check-ins.
• Manage related inventory and supplies.
• Perform opening and closing reconciliation of cash.
• Assist in accounts receivable processes and review end-of-day balancing and closings.
• Maintain housekeeping in lobby areas, exam rooms, and client/patient areas.
• Oversee maintenance of office equipment, computers, printers, and phones.
• Assist in resolving client complaints and payment options.
• Participate in hiring and performance evaluations for front desk team members.
• Attend leadership meetings and disseminate information to the CCR team.

Qualifications

• High School Diploma or GED required.
• At least 3 years of previous experience in the client service industry.
• 12+ months of Veterinary Receptionist experience required; emergency experience preferred.
• Experience with Microsoft Office suite products.
• Ability to multi-task and manage time effectively.
• Strong communication and teamwork skills.
• Ability to stand or sit at a computer station for long periods.
• Ability to lift up to thirty (30) pounds.

Schedule

Primarily swing shift, with overnight or weekend coverage as needed. Overtime may be required.

Benefits

• Complimentary Short Term Disability
• Complimentary Life Insurance with options for additional voluntary benefits
• Company Sponsored Employee Assistance Program (Headspace)
• 401K with company match
• Florida Blue Insurance Plans (Kaiser for CA Residents)
• Flexible Spending Account, Health Savings Account, or Health Reimbursement Account options
• United Healthcare Dental and Vision Insurance
• Long Term Disability option
• Progyny-Fertility and Family Building Support
• Team Member Discounts for Pet Care
• Paid time off (sick, personal, and vacation)
• Digital Musculoskeletal Support
• Referral Bonus Program
• DailyPay on Demand
• Partnership with Purdue Veterinary Technology Program

Pay

$23-26/hour, depending on experience.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients.