Continuum of Care Case Manager

Job Purpose

The Continuum of Care Case Manager at TJOP is responsible for providing comprehensive case management services to individuals and families experiencing homelessness. This role focuses on assisting clients in obtaining and maintaining stable housing by connecting them to appropriate resources, developing individualized housing plans, and offering continuous support to promote long-term self-sufficiency. The Continuum of Care Case Manager will collaborate with community partners, landlords, and supportive service providers to ensure clients receive the necessary assistance to achieve housing stability. Through a client-centered approach, the CoC Rapid Re-Housing Case Manager will help mitigate barriers to permanent housing, promote financial independence, and empower individuals to rebuild their lives.

Organizational Requirements

As a mission-driven nonprofit organization, all employees are required to contribute to organization-wide initiatives that support community impact. This includes participation in up to six Pop Up and Give community events annually. These occur outside of standard business hours and are scheduled on the third Saturday of the month.

Essential Duties and Responsibilities

• Manage a caseload of 20–25 clients, securing and maintaining housing while connecting clients to supportive services and resources for rapid stabilization
• Conduct comprehensive assessments to identify clients' service needs and barriers hindering sustainable self-reliance
• Develop individualized action plans with clients that promote self-reliance, outlining achievable goals and strategies focused on housing, health, and other essential needs
• Advocate on behalf of clients to secure necessary benefits, entitlements, and services
• Aid clients in identifying and accessing community resources and support services
• Serve as a liaison between clients and landlords; support households in housing searches, co-identifying safe and affordable units, negotiating lease agreements and utility arrangements
• Establish and maintain an effective and timely referral network
• Work closely with clients to motivate and reinforce independence, self-sufficiency, and self-esteem throughout their journey
• Provide continuous case management by monitoring client progress, reassessing needs, and evaluating plan effectiveness
• Provide immediate support and intervention during client crises; develop safety plans and connect clients to emergency services when necessary
• Conduct monthly home visits and case reviews for all clients to assess progress and address emerging needs
• Assist clients in developing and maintaining budget plans to ensure stable self-reliance within six months
• Provide guidance on financial literacy, budgeting, saving, and debt management
• Collaborate with the workforce case manager to increase household income
• Connect clients with nutrition education support
• Mediate issues that threaten client self-sustainability
• Prepare and submit monthly success stories to supervisor, marketing, and grants manager
• Maintain accurate and comprehensive case notes documenting client status, progress, assessments, service engagement, and relevant correspondence
• Record all services, referrals, recommendations, case notes, and program documentation into HMIS and Salesforce within 1 business day of client contact
• Complete necessary forms and reports following established procedures

Community & Program Collaboration

• Attend trainings and meetings to stay current on social services in our community
• Maintain up-to-date knowledge of local services, eligibility requirements, and application processes
• Stay informed about cultural issues and best practices for working with diverse populations
• Provide services sensitive to the cultural, social, and linguistic needs of clients
• Case conference with internal and external case managers to ensure clients receive all possible services
• Case conference complex cases with supervisor and provide creative solutions to challenges
• Maintain accurate and up-to-date program spreadsheets and shared tracking tools to support data integrity and program reporting

Education and Experience

• Minimum Qualifications: Bachelor's degree in Social Work, Human Services, or a related field
• 3+ years of nonprofit experience
• 3+ years of experience in housing case management, specifically in a Rapid Re-Housing or comparable homeless services program
• Experience working directly with diverse populations, including vulnerable or at-risk individuals
• Relevant certifications in case management and conflict resolution
• Familiarity with housing services, wrap-around programs, and self-sufficiency initiatives
• Proven track record of managing a caseload and delivering measurable outcomes in client stability and self-reliance
• Must obtain and maintain a valid Nevada Food Handlers Card within thirty (30) days of hire
• Familiarity with SNAP program procedures and requirements
• Fluency in both English and Spanish

Work Schedule and Classification

• This position is scheduled to work approximately 40 hours per week
• Evening, weekend, event-based, or on-call work may be required depending on operational needs
• This position is classified as Non-Exempt under the Fair Labor Standards Act

Travel Requirements

• This position requires regular travel to perform essential job duties, including monthly home visits to clients at their place of residence. The CoC Rapid Re-Housing Case Manager must possess a valid, unrestricted driver's license, maintain reliable personal transportation, and meet the organization's insurability requirements. Inability to travel to client locations is disqualifying for this role.

Work Environment and Physical Demands

• Ability to sit, use hands, talk, and hear for extended periods
• Frequent standing, walking, reaching, lifting, and carrying (up to 50 lbs)
• Exposure to varying indoor and outdoor environments
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions