Nurse Manager - Clinical Research Services

Responsibilities

• Supervises and facilitates the flow of patient care activities and coordination of the interdisciplinary clinical staff for assigned clinics / centers.
  • Affirms quality care and compliance with internal policy, external regulations and accepted practices across the continuum of care.
  • May also supervise the fiscal and administrative operations.
  • Serves as the unit(s) supervisor and holds staff accountable for participant and study team satisfaction.
  • Plans and coordinates staffing for the delivery of research related activities.
  • Works with the Nursing Director, Assistant Nursing Director, and site-specific administrative nurse supervisors to determine cross coverage needs across CRS.
  • Promotes a physical environment conducive to the delivery of safe participant care.
  • Monitors the execution of research activities to ensure implementation meets protocol specific requirements.
  • Adheres to the clinical policies and best clinical practices outlined by the UCSF and SFVA medical centers.
  • Ensures staff are compliant with HIPPA regulations and IRB human subjects protection policies.
  • Ensures staff complete all required departmental, institutional, and research required trainings and certifications.
  • Ensures staff and clinical research activities adhere to State and Federal regulations.
  • Aids in the delivery of clinical research activities when required in the course of duty.
• Evaluates subordinate staff and participates in decision-making on hiring, salary actions, disciplinary actions, performance ratings, and other human resources matters.
  • Evaluates the competencies of clinical staff, according to scope of practice for the position.
  • Selects and hires qualified staff members in collaboration with the Director of Nursing.
  • Onboards newly hired staff to the units and ensures staff complete federal institutional onboarding requirements for personnel working at the VA location.
  • Follows institutional Human Resources policies and procedures and labor relations standards.
  • Maintains on-site clinical personnel records as required by medical center and campus policies.
• Assures completion of orientation and training of all patient care staff.
  • Identifies and implements department specific educational opportunities for staff in collaboration with ambulatory administration.
  • Ensures work is performed in adherence to patient service standards, internal policies, external regulations, and quality / quantity expectations.
  • Ensures staff complete orientation requirements set for by the institution and the department.
  • Orients and trains staff to unit specific work and activities.
  • Participates the in the development of unit specific training and competencies.
  • Incorporates updated FDA, State, Institutional regulations and requirements in CRS specific policies, trainings, etc.
  • Ensures staff remain current with their licensure, clinical competencies, and trainings.
  • Educates study team members regarding CRS policies and procedures, including policies for new study start-up.
  • Collaborates with Principal Investigators, study teams, ancillary services, CRS operations, and CTSI finance to implement new research protocols and leads study start-up meetings for new protocols.
  • Participates in team building by actively contributing during meetings and with staff and providers in discussion of all practice activities.
  • Implements new clinical research protocols and assists in the development of research orders.
  • Develops and implements training plans for research protocols.
  • Consults in the budget development process for new research protocols as needed.
• Serves as a resource to clinic staff / Directors on patient care issues, new policies, and technology.
  • Keeps staff informed of changes and resolves escalated issues.
  • Recommends internal policies and procedures for quality improvement within the practice(s).
  • May serves as a resource to staff for instructing patients on chronic diseases and self-care management, and with diagnostic and therapeutic procedures and treatments.
  • Participates in the development and implementation of administrative processes and workflows and routinely informs staff of the latest departmental policies and SOPs.
  • Remains knowledgeable of all policies related to clinical research conduct and clinical regulatory issues.
  • Edits staff on updated regulations (FDA, State, and Institution) and departmental policies.
  • Informs and educates staff of institutional policies and procedures.
  • Ensures staff involvement in unit specific performance and quality improvement activities and goals.
  • Leads performance and quality improvement projects as required.
• Serves as a resource to clinic staff / Directors on patient care issues, new policies, and technology.
  • Encourages and assists staff in meeting professional goals using standard practice evaluation tools to identify areas for growth.
  • Consults with clinical leaders and educators on developing, implementing, and evaluating strategies for performance improvement.
  • Encourages and assists staff in identifying professional development goals.
  • Serves as mentor to staff and works with Director of Nursing and Assistant Director of Nursing in supporting staff professional development.
  • Develops and implements strategies for performance improvement.
  • Participates in CTSI staff engagement committees.

Qualifications

• Bachelor's degree in Nursing or Master’s degree in Nursing if Bachelor’s is in a different discipline.
• 3+ years of experience working as a registered nurse of which 1+ years of experience is in a unit leadership role (i.e., manager, supervisor, or charge nurse) in an acute care medical center.
• Demonstrated skills to effectively supervise clinical research staff (RN, HAs, schedulers, etc.) and to manage the complex workflow and multiple priorities involved with a clinic(s) / center(s).
• In depth knowledge of patient care clinical standards and care delivery, systems, external regulations, and internal policies.
• Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters.
• Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.
• Strong interpersonal skills for effective collaborations and problem solving with all levels of management, staff, consultants, and outside agencies.
• Strong written and verbal communications skills, with the ability to train and mentor subordinates, and to convey complex clinical and technical information in a clear and concise manner.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage multiple responsibilities.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Ability to travel as necessary.