North America - Senior Product Manager, Mission Critical Broadband

Key Responsibilities

• Define and execute the end-to-end product vision for NA Public Safety & MCX, delivering subscription software solutions that solve critical operational challenges for our public safety customers.
• Write comprehensive product requirements, Epics, and detailed user stories, ensuring engineering teams have all necessary context for maturation into continuous software release plans.
• Drive the commercial success of our software portfolio by focusing on key SaaS metrics, including adoption, retention, and seamless upgrade pathways.
• Serve as the primary product leader for our NA carrier partnerships. Drive joint roadmaps, negotiate technical integrations, and ensure our MCX platforms are perfectly optimized for carrier networks.
• Collaborate closely with strategic finance, commercial, and operations teams to ensure business case viability and drive flawless, rapid go-to-market execution.
• Conduct deep, on-the-ground discovery with NA law enforcement, fire, and EMS agencies to translate complex workflows into intuitive, reliable product requirements.
• Ensure all products adhere to stringent North American mission-critical standards (e.g., 3GPP MCX) and cybersecurity requirements.
• Deep understanding of LTE/5G broadband networks, LMR (Land Mobile Radio) interoperability, and 3GPP standards.
• Exceptional ability to influence without authority, aligning engineering, sales, and external partners around a unified product vision.

Requirements & Agile Execution

• Write comprehensive product requirements, Epics, and detailed user stories, ensuring engineering teams have all necessary context for maturation into continuous software release plans.

Subscription Growth & Lifecycle

• Drive the commercial success of our software portfolio by focusing on key SaaS metrics, including adoption, retention, and seamless upgrade pathways.

Carrier Relationship Management

• Serve as the primary product leader for our NA carrier partnerships. Drive joint roadmaps, negotiate technical integrations, and ensure our MCX platforms are perfectly optimized for carrier networks.

User-Centric Innovation

• Conduct deep, on-the-ground discovery with NA law enforcement, fire, and EMS agencies to translate complex workflows into intuitive, reliable product requirements.

Standards & Compliance

• Ensure all products adhere to stringent North American mission-critical standards (e.g., 3GPP MCX) and cybersecurity requirements.

Technical Fluency

• Deep understanding of LTE/5G broadband networks, LMR (Land Mobile Radio) interoperability, and 3GPP standards.

Leadership

• Exceptional ability to influence without authority, aligning engineering, sales, and external partners around a unified product vision.