North America Quality Leader

Roles And Responsibilities

Lead the NA region in developing and sustaining a proactive, "Zero Defect" continuous improvement culture.
Drive quality across the engineered solutions and products we provide to the market.
Develop, implement, and maintain quality processes to ensure engineering deliverables, project execution, and service supplied meet customer, regulatory, and internal requirements.
Oversee related quality review activities.
Track quality metrics, analyze trends, and identify areas for improvement across engineering and project execution processes.
Lead corrective action, preventive action, and root cause analysis activities for quality issues and customer concerns.
Support lessons learned activities and ensure resulting actions are incorporated into standardized work and future projects.
Operate excellence by developing and leading the cadence for monthly, weekly, and daily operating reviews, focusing cross-functional teams on key performance indicators (KPIs) to achieve customer and financial commitments.
Manage and develop the Quality Systems (ISO9001) through active oversight, delegation, and regular performance reviews in coordination with the global QMS leader.
Analyze quality metrics to identify trends, developing Action Plans and Problem Solving Reports (e.g., RCA, 8D, 5 Why) for critical KPIs.
Manage the oversight and development of corrective/preventive actions, ensuring all customer, third-party auditor, and external body requirements are fully incorporated into standardized work.
Support process improvement and training by mentoring employees on quality procedures, processes, and systems to support regional growth and efficiency.

Required Qualifications

• Educational Requirement: Bachelor's degree from an accredited university or college (technical/engineering degree preferred).
• Professional Experience: Minimum of 8 years of experience in quality management, engineering quality, or related roles within a large industrial/manufacturing company.
• Methodological Expertise: Proven history using structured problem-solving tools (RCA, 8D).
• Standards Knowledge: Strong knowledge of ISO 9001 and audit management.
• Team Leadership: Independent, self-starter capable of influencing cross-functional, global teams.
• Communication Skills: Strong conflict resolution and communication skills, particularly in customer-facing scenarios.

Desired Characteristics

• Industry Domain: Experience in power conversion, electronics, or energy storage.
• Systems Mindset: Quality management experience within multi-layered hardware and software.
• Leverage Lean Certification: Lean Six Sigma Master Black Belt or equivalent qualification.
• Financial Impact: Proven track record of reducing cost of poor quality.
• Engineering Collaboration: Experience working directly with engineering design teams on quality.
• Customer Focus: Ability to translate customer problem statements into strategic quality actions.
• Software Proficiency: Experience with QMS platforms, Minitab, or data analytics tools.