NOC Technician (Government)

About the role

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations.

Responsibilities

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. The NOC Technician will support the 24x7 Network Operations Center in providing network monitoring and service.

• Provide Tier 2 support to an organization's local area network (LAN), wide area network (WAN), customer networks, Intranet and Internet and other data communications systems or a segment of a network system.
• Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
• Review user requests for upgrades or additions to the network to assess impact on network performance and provide advice and guidance on the most practical technical approach to meeting user requirements.
• Apply software, hardware, and standard information technology skills in the analysis, specification, development, integration, and acquisition of open systems for Information Management (IM) applications.
• Ensure these systems and applications are compliant with standards for open systems architectures, reference models, and profiles of standards - such as the IEEE Open Systems Environment (OSE) reference model - as they apply to the implementation and specification of IM solutions on the application platform, across the application program interface (API), and the external environment/software application.
• Evaluate and recommend COTS applications and methodologies that can be acquired to provide interoperable, portable, and scalable information technology solutions.
• Perform analysis and validation of reusable software and hardware components to ensure the integration of these components into interpretable IM designs.

Requirements

Candidate must have hands on troubleshooting and fault isolation of IT business systems. Applicant must have a strong understanding of the OSI model and configuration of routing protocols such as EIGRP, OSPF, MPLS, BGP, and LDP.

• Required Clearance: TSSCI with poly.
• Required Qualifications: Candidate must have a total of 10 years of applicable experience. The experience can be a combination of degree and work history.

Qualifications

Desired Qualifications: Cisco CCNA, CCNP, CCIE, Juniper JNCIA, JNCIS, or JNCIE, ITIL Foundations, and/or CISSP.

Benefits

Our NOC Technician's earn between $72,000 - $132,246. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone

Schedule

This position requires all personnel to work a shift schedule that includes weekend and holiday work. Night shift: 6pm-6am, 4 days per week (New candidates will work day shift for approximately 6-8 weeks while training.)