NOC Tech 1

About the role

We are looking for a proactive and detail-oriented Level I Network Operations Technician to join our Network Operations Center (NOC) team. In this role, you will be the first line of defense in maintaining network integrity and ensuring seamless service for our customers. Your primary responsibilities will include monitoring network performance, troubleshooting basic network issues, and providing excellent customer service.

Responsibilities

• Create, update, and manage trouble tickets to ensure timely resolution of network issues
• Cook with, coordinate with field technicians, and escalate issues as needed to ensure prompt resolution of network problems
• Perform initial diagnostics and troubleshooting for Ethernet, internet, and SONET/TDM circuits, including identifying and resolving basic connectivity issues
• Provide clear and effective communication with customers to keep them informed about the status and resolution of their network issues
• Maintain accurate and detailed records of network incidents, troubleshooting steps, and resolutions
• Continuously monitor network performance using NOC tools to detect and respond to network events and alarms

Requirements

• A high school diploma or equivalent
• Exceptional verbal and written communication skills, with a friendly and professional telephone manner
• Proficiency with typing and word processing, ensuring accurate and efficient data entry
• Skills with utilizing Microsoft Office applications such as: Outlook, Teams, Word, Excel, etc.
• Ability to actively listen, accurately document information, and manage call details
• Strong attention to detail and problem-solving abilities
• Excellent customer service skills

Better Skills

• CCNA, CompTIA Network+, and CCENT certifications are preferred
• Experience with handling a large volume of work in a fast-paced environment
• Flexibility to work in shifts, including nights, weekends, and holidays, to support 24/7 network operations
• Ability to work in a team-oriented environment and collaborate with various departments

Physical Tasks

• Sitting and Stationary: 67-100%
• Carrying: Occasionally: 0-33%
• Lifting-Lowering >1-15 lbs: Occasionally: 0-33%
• Repetitive Hand Action: Medium Dexterity: Continuously: 67-100%
• Fine Manipulating: Frequently: 34-66%
• Audio Visual Needs - Hearing: Continuously: 67-100%
• Near Vision: Continuously: 67-100%
• Far Vision: Occasionally: 0-33%
• Peripheral Vision: Occasionally: 0-33%
• Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies

Our Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Education Assistance Plan

Notice to Non-U.S. Citizens

Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants

Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.