Network Operations Center (NOC) Technician

Key Responsibilities

• Monitor enterprise network infrastructure and systems in a 24x7 Network Operations Center (NOC) environment.
• Respond to network alerts, alarms, and service interruptions to ensure maximum system availability.
• Perform initial troubleshooting of network connectivity, hardware, and infrastructure issues.
• Monitor network performance using SolarWinds and other enterprise monitoring tools.
• Create, update, and manage incident tickets using ServiceNow or a comparable IT Service Management (ITSM) platform.
• Escalate critical incidents to engineering teams following established operational procedures.
• Document troubleshooting activities, incident resolutions, and operational updates with accuracy and attention to detail.
• Support continuous monitoring of network health, performance, and availability.
• Collaborate with cross-functional IT teams to resolve operational issues efficiently.

Required Skills/Education

• 1–3 years of experience working in a Network Operations Center (NOC), Network Support, or IT Operations environment.
• Hands-on experience supporting Cisco networking technologies, including switches, routers, and enterprise network infrastructure.
• Experience using SolarWinds or similar network monitoring and performance management tools.
• Experience with ServiceNow or another IT ticketing/ITSM platform.
• Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, routing, switching, VPNs, and network connectivity troubleshooting.
• Understanding of network monitoring, incident response, and operational support processes.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to prioritize multiple incidents and work effectively in a fast-paced, 24x7 operations environment.
• Excellent verbal and written communication skills.
• U.S. Citizenship required.
• Able to obtain and maintain a Public Trust clearance.

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm—we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact. When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.