Network Operations Center (NOC) Technician

Essential Duties and Responsibilities

• Act as a point of contact for all types of service requests
• Communicate directly with customers as needed
• Aid in coordination of the support teams to maximize utilization and improve communication
• Monitor alert systems and take appropriate action
• Aid in managing the emergency process for support requests requiring escalation
• Work with support technicians and management to ensure excellent service
• Continuously develop technical skills by resolving a portion of incoming support cases to facilitate progression to a technical support role
• Provide feedback on opportunities to improve process and workflow efficiency

Requirements

• Professional and effective written and oral communication as well as excellent interpersonal skills, including telephony skills, active listening, and customer-care
• Basic computer, operating system, and application knowledge
• Basic understanding of networking technologies and components such as switches, routers, and firewalls
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Ability to organize and prioritize work and adapt to changes quickly
• Self-motivated with the ability to work in a fast-moving, team-based environment

Additional Requirements

• Participate in after-hours rotation
• Must be able to lift 50 lbs
• Must pass a drug and background screening