NOC Support Specialist

About the role

Zachary Piper Solutions is hiring a NOC Support Specialist to support critical network operations and infrastructure. Responsibilities will vary depending on experience level and may include real-time application and network monitoring, troubleshooting network issues, incident escalation, system updates, network configuration, security support, and operational documentation. This is a direct placement role located in Springfield, Virginia. The NOC Support Specialist is expected to have experience in network monitoring, network operations, and IT support.

Responsibilities

• Monitor applications and network systems for performance issues, outages, and potential failures, ensuring continuous operational awareness.
• Analyze alerts, perform troubleshooting, resolve issues within scope, and escalate complex incidents as needed based on severity and experience level.
• Support network operations through system updates, firmware patches, network configurations, and security-related activities.
• Investigate and resolve network and system issues, including support for critical infrastructure and coordination with internal teams when required.
• Document incidents, troubleshooting efforts, resolutions, and operational procedures to support reporting, knowledge sharing, and continuity of operations.

Required Qualifications

• Bachelor’s degree in Networking, IT, or related field (preferred).
• 1–6+ years of experience in network troubleshooting or enterprise IT support (preferred).
• Experience with monitoring tools (e.g., Splunk, SolarWinds, Dynatrace).
• Hands-on experience troubleshooting network issues and performing updates.
• Proficiency in advanced network troubleshooting tools (Wireshark, NetFlow) depending on level of experience.
• Up to 10% travel required.

Required Certifications

• Cisco Certified Network Associate (CCNA) and CompTIA Security+.
• If not currently certified, the selected candidate must obtain the required certifications within six months of hire. Failure to do so may result in termination of employment.
• A higher-level certification may be accepted in place of CCNA at Microsoft’s discretion.

Benefits

• Comprehensive benefits including health insurance, dental, vision, and life insurance.
• 401(k)/retirement plan.
• Paid time off.
• Maternity/paternity leave.

Pay

Salary range: $100,000 – $160,000 depending on experience.