NOC Lead (Top Secret)

Responsibilities

• Maintain the availability, performance, and health of enterprise networks, systems, applications, and infrastructure.
• Oversee 24x7x365 operations, ensuring continuous service coverage and operational readiness across all shifts.
• Lead incident response activities, coordinate service restoration efforts, and manage escalations to minimize business impact.
• Document, track, and resolve incidents, outages, and service requests in accordance with established SLAs and operational procedures.
• Conduct root cause analyses and drive corrective and preventive actions to reduce recurring incidents and improve service reliability.
• Supervise, mentor, and develop NOC analysts and engineers, including workload management, performance coaching, and staff onboarding.
• Coordinate change implementations, maintenance activities, and cross-functional technical support to ensure stable and reliable service delivery.
• Serve as the primary operational liaison for customers, stakeholders, vendors, and support partners, providing timely communication on service impacts and resolution status.
• Monitor operational risks, maintain situational awareness of ongoing incidents and outages, and ensure compliance with service level and contractual requirements.
• Prepare and deliver operational reports, performance metrics, dashboards, and executive-level status updates.

Qualifications

• Active Top Secret and/or DOE Q clearance
• Bachelor’s degree from an accredited college in a related discipline and 10+ years of IT network operations/engineering, 4+ years of leadership experience
• Enterprise network technologies (TCP/IP, DNS, DHCP, routing, switching, firewalls)
• Cisco Route and Switch configuration (IOS-XE,NX-OS)
• Arista Switch Configuration (EOS)
• Spine/Leaf Architecture
• Familiar with WAN Circuits i.e. Metro Ethernet, Circuit Diversity
• Windows and Linux server environments
• Cloud platforms (AWS, Azure, or Google Cloud) preferred
• Monitoring and management tools such as Riverbed NetIM, Syslog, Wireshark, Splunk, or Panorama/PAN-OS
• IT Service Management (ITSM) processes including Incident, Problem, Change, and Knowledge Management

Compensation

Total compensation based on experience level - $160,000-190,000 **based on experience level**
Full Benefits: PTO, 11 Paid Holidays, Medical, Dental, and Vision, 401k with ADP
Long-term program (3.5 years remaining)