NOC Lead - Network Architect

What You’ll Do

• Lead day-to-day NOC operations and provide technical direction to L1/L2 engineers.
• Serve as a senior escalation point for complex network issues.
• Oversee response to network alerts, hardware issues, performance problems, and service interruptions.
• Lead and coordinate P1/P2 bridge calls, including troubleshooting direction and communication.
• Perform root cause analysis for recurring network issues and recommend preventive actions.
• Improve monitoring, incident response, documentation, and escalation processes.
• Develop and maintain SOPs, runbooks, incident reports, and operational standards.
• Collaborate with network engineering, infrastructure, security, cloud, and application teams.
• Support continuous improvement of network reliability, visibility, and operational readiness.

Skills for Success

• Strong Hands-on Experience With Several Of The Following:
• Palo Alto firewalls
• Juniper SRX firewalls
• Juniper Mist wireless and wireless authentication
• Juniper and/or Cisco access layer switching
• SD-WAN
• L3 routing, especially BGP
• Data center switching
• ACI / VXLAN fabrics preferred
• Cloud networking, preferably Azure or GCP
• Load balancing, preferably F5
• VPNs, access points, monitoring tools, and network troubleshooting

Required Qualifications

• Extensive experience in network operations, network engineering, or NOC leadership.
• Proven ability to lead or mentor L1/L2 NOC engineers.
• Strong troubleshooting experience across routing, switching, wireless, firewall, VPN, and network performance issues.
• Experience leading incident response and coordinating technical teams during high-priority outages.
• Able to document issues clearly, create SOPs, and improve operational processes.
• Strong written and verbal communication skills.
• Able to work hybrid onsite 3 days per week.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related field.
• Certifications such as CCNA, CCNP, JNCIA, JNCIS, Palo Alto, CISSP, or similar.
• Experience with enterprise-scale environments.
• Experience supporting data center, SD-WAN, cloud networking, or network security operations.

What Makes HTC A Great Place To Build Your Future

• Come build new things with us and advance your career.
• Collaborate with experts, work alongside clients, and be part of high-performing teams driving success together.
• Have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
• Access to a comprehensive benefits package, including Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
• Work in an inclusive and diverse environment where everyone feels valued, included, and respected.
• Be part of an Equal Opportunity Employer and a proud National Minority Supplier.

Benefits

• Group Health (Medical, Dental, and Vision)
• Paid Time Off
• Paid Holidays
• 401(k) matching
• Group Life and Disability insurance
• Professional Development opportunities
• Wellness programs
• and a variety of other perks