NOC Lead

Responsibilities

• Lead daily Network Operations Center (NOC) activities, ensuring 24/7 operational readiness and continuous availability of enterprise networks, systems, and infrastructure.
• Manage major incidents, service restoration efforts, escalations, root cause analysis, and adherence to SLA requirements.
• Supervise, mentor, and develop NOC analysts and engineers while managing shift operations, workload distribution, and operational procedures.
• Monitor and optimize enterprise network performance using industry-standard monitoring and management tools while coordinating with internal teams and external vendors.
• Drive operational excellence through process improvements, reporting, automation initiatives, compliance efforts, and customer communication.

Requirements

• 5–10 years of experience in IT operations, network operations, systems administration, or Network Operations Center (NOC) environments, including 2–5 years leading technical teams.
• Strong experience with enterprise networking technologies including TCP/IP, DNS, DHCP, routing, switching, firewalls, Cisco IOS-XE/NX-OS, Arista EOS, Spine/Leaf architecture, and WAN technologies.
• Experience with Windows and Linux environments, ITSM processes, and monitoring tools such as Splunk, Riverbed NetIM, Wireshark, Panorama/PAN-OS, Ansible, Tenable, and GEMS.
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Active Top Secret Clearance (investigation within the last 5 years) or DOE Q Clearance.

Benefits

• Salary Range: $170,000–$190,000 depending on experience
• Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as required by law.