Network Operations Center (NOC) Manager / Lead - Secret or TS Clearance

About the role

IBSS is seeking a highly skilled NOC Lead to oversee the comprehensive management, optimization, and security of a global enterprise network infrastructure for a DoD customer. This critical role involves ensuring the reliability, performance, and resilience of complex networking environments, including SD-WAN, campus LAN, Aruba wireless systems, Palo Alto firewalls, and cloud networking fabrics.

Responsibilities

• Lead a team of NOC engineers and technicians, providing guidance, training, and mentorship to ensure optimal performance and development.
• Oversee daily operations of the NOC team, including scheduling, task allocation, and performance management.
• Ensure the continuous monitoring of network devices, systems, and applications to detect issues proactively and respond to critical events.
• Lead the design, implementation, and continuous improvement of NOC processes, including monitoring, event management, incident response, and change management.
• Manage and optimize the SD-WAN environment, including policy configuration, link health monitoring, and traffic optimization to ensure resilient connectivity between global sites.
• Provide full lifecycle management of LAN infrastructure, including advanced switch configuration, VLAN segmentation, and access control enforcement to support Zero Trust principles.
• Lead cloud networking services across public, private, and hybrid environments, implementing secure routing, encrypted tunnels, and micro-segmentation.
• Maintain accurate configuration documentation, topology diagrams, and firewall inventories, ensuring updates are completed within 5 business days of network changes.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
• 5+ years of experience in a NOC environment, with at least 1 year in a lead or supervisory role.
• 5+ years in network operations, infrastructure operations, or site reliability roles with significant experience running and building a NOC, operations center, or equivalent 24/7 monitoring function.
• You've built shift models, managed MSP relationships, and know how to turn a collection of monitors into a high-performing operational team. Ideally, you've done this at global scale.
• Deep experience with structured incident response processes — severity classification, escalation matrices, incident bridges, post-incident reviews, and RCA workflows.
• Demonstrated expertise in wireless infrastructure, including administration of RF tuning and strong authentication.
• Strong knowledge of network management, monitoring, and security tools (e.g., SNMP, NetFlow, SIEM, ticketing systems).
• Strong background in managing firewalls, including compliance with STIG/NIST controls and integration with SIEM.
• Deep understanding of DoD cybersecurity frameworks, specifically DoD Zero Trust Strategy, DoDI 8510.01 (RMF), NIST SP 800-53, and DoD STIGs.
• Must possess and maintain the necessary security clearances required to access DoD networks and systems.
• Ability to support operations to meet strict uptime requirements of &Client; 99.9% for core network services.

Qualifications

• Relevant vendor certifications in network engineering and security.
• DoD 8570/8140 IAT Level II or III certification.
• Experience operating NOC/operations centers at hyperscale companies (Meta, Google, Microsoft, AWS), large telcos, or major AI infrastructure providers.
• Experience with cloud networking security features, such as Web Application Firewalls (WAF) and DDoS protection.
• Proficiency in operating underlay/overlay fabrics and performing deep service assurance using telemetry and path analytics.
• Experience integrating network telemetry with enterprise monitoring platforms for proactive fault detection.

Skills

• Relevant vendor certifications in network engineering and security.
• DoD 8570/8140 IAT Level II or III certification.
• Experience operating NOC/operations centers at hyperscale companies (Meta, Google, Microsoft, AWS), large telcos, or major AI infrastructure providers.
• Experience with cloud networking security features, such as Web Application Firewalls (WAF) and DDoS protection.
• Proficiency in operating underlay/overlay fabrics and performing deep service assurance using telemetry and path analytics.
• Experience integrating network telemetry with enterprise monitoring platforms for proactive fault detection.

Benefits

IBSS offers a competitive benefits package that includes medical, dental, vision, and prescription drug coverage with a company-paid deductible, paid time off, federal holidays, a matching 401K plan, tuition/professional development reimbursement, and Flex-Spending (FSA)/Dependent Care Account (DCA) options.

Pay

$125K - $165K

Schedule

Hybrid 3-days onsite