Cross-Centers Service Delivery Operations Lead - Secret Clearance

Dunhill Government Solutions is hiring a Cross-Centers Service Delivery Operations Lead to provide enterprise coordination and operational leadership across geographically distributed federal data center locations (Mississippi, Ohio and Maryland). This senior leader manages cross-site service delivery initiatives, standardization, technology assessments, shared-service deployments and technical integration, and oversees end-to-end delivery of Infrastructure Management Services (IMS) and Application Management Services (AMS). This is a remote (telework) role with 75%+ travel. Responsibilities: Lead enterprise-wide service delivery operations across multiple geographically separated sites, ensuring consistent execution of infrastructure and application management services Coordinate cross-center initiatives, including technology assessments, software deployments, shared-service implementations and technical integration Establish, maintain and measure operational capabilities, service catalogs, performance expectations, processes, tools, controls and documentation Monitor SLAs, KPIs, delivery milestones, operational risks and customer feedback; direct corrective actions and communicate risks, trends and resolutions to leadership Partner with site leads, technical teams and customer stakeholders to align priorities, resolve escalations and execute enterprise projects and service transitions Lead development and continuous improvement of standard operating procedures, job aids, knowledge articles and governance practices Manage delivery costs, labor utilization, resources, tools and operational processes Provide leadership, coaching and performance oversight to delivery teams and leaders Support solution development, transition planning, growth initiatives and capture activities with operational expertise Required qualifications: Bachelor's degree in finance, business administration, computer science, computer engineering, information systems or a related discipline At least 12 years of experience in an IT operational role, including substantial experience leading service delivery, infrastructure operations, application operations or comparable enterprise IT capabilities At least 10 years of progressively responsible leadership experience in service delivery operations, with at least 5 years leading or supervising teams supporting a federal customer Demonstrated experience coordinating complex enterprise initiatives across multiple locations, teams, stakeholders and technical service areas Strong technical background and the ability to manage operational processes, delivery performance, cost, staffing, service quality, risks, escalations and continuous improvement Active Secret security clearance U.S. citizenship Ability to travel more than 75% to customer locations and headquarters Preferred: One or more certifications qualifying for DoD 8140 Workforce Role 801 - Program Manager (Advanced), such as CISM, CISSP, CCISO, DAWIA Program Management Advanced, GSLC or PMP; experience as an enterprise coordinator for data center, high-performance computing, infrastructure, application or shared-service operations; establishing and governing service catalogs, communities of practice, operational metrics and knowledge management across multiple delivery organizations; supporting solution development, service transition, capture or growth in a complex federal IT environment. Location: Remote (telework), United States, with 75%+ travel to sites in Mississippi, Ohio and Maryland. Clearance: Active Secret clearance required. US Citizenship required. Compensation: $185,000 - $223,000 per year #cjpost