NOC Engineer – Tier III

RESPONSIBILITIES

• Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services.
• Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution.
• Cook up escalations with internal engineering, field operations, and external vendors.
• Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems.
• Conduct proactive network performance analysis, capacity planning, and optimization.
• Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel.
• Oversee change management, upgrades, and maintenance windows to minimize service impact.
• Maintain detailed documentation, runbooks, and process improvements for network operations.
• Ensure SLA adherence, service availability, and MTTR targets are consistently achieved.

CORE COMPETENCIES

• Safety and Security: Able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. Can determine appropriate action beyond guidelines. Can proactively suggest improvements to safety and security within their department or across the organization.
• Quality of Work: Demonstrates accuracy and thoroughness in work product. Looks for ways to improve and promote quality, applying feedback to improve performance. Monitors own work to ensure quality.
• Results-Oriented: Focuses on achieving results for the organization or team. Routinely achieves goals and moves on to more challenging tasks. Delivers exceptional value in daily work.

REQUIRED QUALIFICATIONS

• 8–10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments.
• Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet).
• Hands-on experience with:
• Juniper (Junos), Cisco, and MikroTik platforms.
• Calix XGS-PON and access/aggregation network management systems.
• Fixed wireless and LTE platforms such as Cambium, Telrad, or similar.
• Advanced diagnostic, analytical, and scripting abilities (Python, shell, or equivalent a plus).
• Strong understanding of network monitoring, alerting, and telemetry tools.
• Proven ability to lead technical response during major incidents and guide NOC teams through resolution.
• Bachelor’s degree in computer science, IT, or equivalent experience preferred.