NOC Engineer Tier 3

About the role

We're looking for a NOC Engineer Tier 3, a senior engineering authority for the network operations function. This role handles the most complex network issues, owns the network architecture documentation, and provides Tier 3 escalation for all NOC Tier 2 and 1 issues. Tier 3 engineers are activated for all Priority 1 network events and serve on the on-call rotation for off-hours incidents requiring senior NOC engineering judgment.

Responsibilities

• Provide Tier 3 escalation and resolution for the most complex network faults and outages
• Manage and maintain network architecture documentation and topology diagrams
• Lead the technical response for Priority 1 network events
• Review and approve complex network changes prior to implementation
• Drive root cause analysis for all Priority 1 and recurring network incidents
• Identify network architecture improvements and present recommendations and briefings
• Support the Tier 4 Network Architect on design projects and infrastructure upgrades
• Mentor NOC Tier 2 and 1 analysts through complex troubleshooting scenarios
• Serve on-call rotation for off-hours network issue escalations
• Maintain firewall policy, routing policy, and network security configuration
• Contribute to playbook improvements by recommending and drafting updates
• Manage and own the NOC Event log for all events during the shifts
• Participate in briefings and training sessions

Requirements

• 7+ years of enterprise network engineering experience
• Bachelor's degree in Cyber Security, Information Technology, Computer Science, Information Security, or related field. In lieu of degree, four additional years of experience in a NOC, SOC, IT security, or network engineering role
• One of the following certifications, equivalent or better: CCNA or CCNP
• Expert-level proficiency in enterprise routing, switching, and security
• Experience with large-scale network architecture and design
• Experience with SD-WAN platforms
• Experience with network automation such as Ansible, Python, or equivalent
• Ability to work shifts including nights, weekends, and holidays on rotating shift schedule

Preferred Qualifications

• Active Secret clearance preferred but not required
• Experience with zero-trust network architecture
• Experience with classified network environments (SIPRNet, NIPRNet)

Benefits

• Salary: $140k- $180k
• 100% employer-paid medical, dental, and vision premiums for employees and dependents
• Flexible Spending Accounts (healthcare, dependent care, and commuter)
• Life insurance, short-term disability and long-term disability
• 401(k) with immediate vesting of company contribution
• Generous PTO policy (15 vacation, 5 sick, 2 personal days, 11 holidays)
• Certification reimbursement, dedicated professional development funding, and company-provided access to online learning platforms