NOC Engineer – Overland Park KS

Responsibilities

• Monitor network health, alarms, and performance across optical (DWDM) and IP platforms using vendor and in-house tools
• Perform initial triage, fault isolation, and root-cause analysis for hardware, optical, and transport-layer issues
• Execute break/fix activities including card replacements, optical power troubleshooting, and circuit restoration
• Open, update, and resolve incident tickets in accordance with SLAs and internal processes
• Dispatch and coordinate with field engineers, smart-hands, and third-party vendors
• Maintain accurate documentation of events, configurations, and procedures
• Escalate complex issues to appropriate engineering teams with well-documented findings

Qualifications

• Required Technical Skills:
• Experience supporting optical transport and IP networks in a NOC, operations, or break/fix environment
• Working knowledge of DWDM concepts, including wavelengths, amplification, ROADMs, and OTN framing
• Troubleshooting-level understanding of IP routing and transport fundamentals, including TCP/IP, OSPF, IS-IS, and BGP
• Experience with one or more of the following platforms:
• Cisco ASR series
• Cisco NCS/MSTP platforms including NCS 2000, NCS 1001, 1004, 1010, and 1014
• Ciena 6500, RLS, and Waveserver
• Arista 7800 Series Routers
• Tools & Software:
• Microsoft Office suite (Outlook, Excel) – professional written communication, tracking, and reporting
• Network monitoring (Ciena MCP / Site Manager, SNMP-based platforms)
• Terminal/SSH clients (PuTTY, SecureCRT)
• Education & Experience:
• Associate's or Bachelor's degree in a technical field, or equivalent work experience
• 2+ years in a NOC, network support, or transport operations role
• Industry Certifications:
• Industry certifications a plus: Ciena OC-A/OC-P, Cisco CCNA/CCNP (Service Provider or Enterprise)

Work Conditions

• 24x7x365 shift environment (3 individual shifts, weekends, and holidays as required)
• Primarily office/NOC-based in Overland Park, KS, Washington, DC and/or Herndon, VA.