NOC Engineer – Herndon VA

Responsibilities

• Monitor network health, alarms, and performance across optical (DWDM) and IP platforms using vendor and in-house tools
• Perform initial triage, fault isolation, and root-cause analysis for hardware, optical, and transport-layer issues
• Execute break/fix activities including card replacements, optical power troubleshooting, and circuit restoration
• Open, update, and resolve incident tickets in accordance with SLAs and internal processes
• Dispatch and coordinate with field engineers, smart-hands, and third-party vendors
• Maintain accurate documentation of events, configurations, and procedures
• Escalate complex issues to appropriate engineering teams with well-documented findings

Qualifications

• Required Technical Skills: Experience supporting optical transport and IP networks in a NOC, operations, or break/fix environment. Working knowledge of DWDM concepts, including wavelengths, amplification, ROADMs, and OTN framing. Troubleshooting-level understanding of IP routing and transport fundamentals, including TCP/IP, OSPF, IS-IS, and BGP. Experience with one or more of the following platforms: Cisco ASR series, Cisco NCS/MSTP platforms including NCS 2000, NCS 1001, 1004, 1010, and 1014, Ciena 6500, RLS, and Waveserver Arista 7800 Series Routers
• Tools & Software: Microsoft Office suite (Outlook, Excel) – professional written communication, tracking, and reporting Network monitoring (Ciena MCP / Site Manager, SNMP-based platforms) Terminal/SSH clients (PuTTY, SecureCRT)
• Education: Associate's or Bachelor's degree in a technical field, or equivalent work experience
• Experience: 2+ years in a NOC, network support, or transport operations role

Benefits

• Competitive base salary and a full benefits package including: Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program
• Most benefits take effect within 30 days of employment, and some require a waiting period

Pay

• Pay Range: $70,000-$85,000/yr.
• Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs

Schedule

• 24x7x365 shift environment (3 individual shifts, weekends, and holidays as required)

Location

• Primarily office/NOC-based in Overland Park, KS, Washington, DC and/or Herndon, VA