NOC Engineer(Detroit)

Responsibilities

• Provide second-level operational support for network, system, and application incidents within the NOC environment.
• Actively analyze alerts and incidents to diagnose root causes and perform remediation within defined authority and procedures.
• Escalate complex issues to engineering or vendor teams with clear documentation, impact analysis, and troubleshooting details.
• Support network devices, servers, virtualization platforms, cloud services, and critical business applications.
• Monitor SLA adherence, incident trends, and recurring issues; recommend operational improvements.
• Participate in incident bridges during major outages and contribute to restoration efforts and post-incident reviews.
• Execute and validate planned changes, patches, and maintenance activities during approved change windows.
• Update and improve runbooks, escalation paths, and operational documentation.
• Assist with mentoring NOC Administrators and reviewing incident handling quality.
• Collaborate with infrastructure, network, and security teams to improve system stability and monitoring coverage.

Requirements

• Strong troubleshooting and issue isolation
• Understanding of networking, systems, and cloud fundamentals
• Incident management and escalation judgment
• Effective collaboration and communication

Qualifications

• Bachelor’s degree in information technology or related field
• More advanced certifications or relevant experience
• System knowledge including network monitoring and performance tools, servers, virtualization, cloud platforms, ITSM and incident management systems, log analysis and alerting tools

Skills

• Strong troubleshooting and issue isolation
• Understanding of networking, systems, and cloud fundamentals
• Incident management and escalation judgment
• Effective collaboration and communication

Benefits

• Flexible benefit options including healthcare, employer-matched retirement savings, and more
• Generous PTO policy
• Employee referral program

Pay

• Exempt status

Schedule

• Fully remote, in-office, or hybrid work environments available
• North America, South Africa, and Europe locations