NOC Engineer I

What You’ll Do

• Monitor network performance and alarms in real time, processing alerts swiftly and accurately following established procedures.
• Create, manage, and update trouble tickets while responding promptly to calls, emails, and system notifications.
• Perform Tier I diagnostics to identify, validate, and triage issues; escalate incidents to engineering teams, carriers, or field technicians as required.
• Cook up dispatch of field technicians and/or replacement parts based on troubleshooting outcomes.
• Communicate clearly and professionally with customers, providing updates, guidance, and escalation details.
• Share technical feedback with Engineering teams to support continuous improvement across products, processes, and design.
• Manage competing priorities and operate effectively in a fast-paced, high-pressure environment, including interactions with challenging customer situations.
• Support evolving needs as responsibilities may shift with business priorities.

Requirements

• Education & Experience
• High school diploma or equivalent required.
• Minimum 1 year of NOC or transport network operations experience.
• Education in Telecommunications or related fields preferred.
• A combination of education and experience is acceptable.
• Preferred certifications: CCNA/CCNP, CE-A/CE-P, CECP, JNCIA/JNCIP.
• Technical Skills
• Experience with optical and routing equipment (Fujitsu Flashwave, Ciena, MRV OptiSwitch, Juniper MX/EX, Force 10).
• Strong understanding of the OSI Model, Ethernet, routed networks, and linear/ring topologies.
• Familiarity with protocols such as MPLS, IS-IS, BGP, and OSPF.
• Ability to quickly isolate, diagnose, and escalate network issues.
• Professional & Interpersonal Skills
• Strong verbal and written communication.
• Solid troubleshooting and analytical skills.
• Ability to identify issues, assess risks, and recommend solutions.
• Detail-oriented with strong organizational and time-management abilities.
• Able to work independently and collaboratively.
• Able to work flexible shifts and participate in on-call rotations.
• Physical Requirements
• Must be able to sit, stand, walk, stoop, kneel, and reach.
• Must be able to speak, write, read, and understand English.
• Must have visual acuity.
• Must be able to lift 0-25 pounds.