NOC Analyst -

About the Role

JSI invites you to join our team as an NOC Analyst on our NOC team in our Lubbock, TX office, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization. This role will include weekend / day shifts.

About the Company

JSI is a leading full-service consulting firm specializing in broadband solutions. For over 60 years, we have provided independent communications service providers with expert financial, engineering, management, operational, regulatory, and strategic guidance. Our extensive industry knowledge and proven track record of success have empowered clients to achieve sustainable growth and profitability. With over 750 clients nationwide and a powerful presence in markets like Georgia, Texas, Maryland, and Alaska, JSI empowers rural and regional broadband providers to expand, evolve, and excel in a rapidly shifting digital world.

Position Overview

We are seeking a motivated and reliable individual to join our Network Operations team. This is an entry-level position designed for someone with a strong aptitude for technology, a desire to learn, and the discipline to follow established procedures.

Responsibilities

• Proactive Monitoring: Actively monitor customer network infrastructure using established NOC tools to identify issues and respond to alarms.
• Ticket Management: Create, work, and update trouble tickets for network issues with accuracy and attention to detail.
• Basic Troubleshooting: Perform initial diagnosis of connectivity issues by following Standard Operating Procedures (SOPs) and troubleshooting guides.
• Escalation: Identify complex incidents that require advanced troubleshooting and escalate them to the appropriate resources.
• Communication: Communicate updates in a clear, professional manner to customers and internal stakeholders via phone, tickets, and email.
• Documentation: Assist in maintaining the team knowledge base and documenting troubleshooting steps for future reference.
• On-Call: Participate in an on-call rotation as needed.

Qualifications

Required:

• Technical Aptitude: Strong familiarity with general computing (Windows, Web Browsers, Microsoft Office) and a demonstrated ability to learn new software quickly.
• Problem Solving: Ability to follow logical workflows and written instructions to resolve basic issues.
• Communication: Strong verbal and written communication skills; ability to remain professional under pressure.
• Customer Service: Experience interacting with customers or clients in a support capacity.
• General Networking: Basic understanding of Internet connectivity, IP addressing, and how routers/switches function.
• Hardware: Familiarity with basic computer hardware and cabling (Ethernet, Fiber jumpers).
• Must have reliable transportation to and from the office.
• Experience: 0-2 years of work experience. Entry-level candidates with a passion for technology are encouraged to apply.
• Education: High School Diploma or GED is required. An associate or bachelor's degree in a technical field is preferred.

Preferred:

• Ticketing: Prior exposure to ticketing systems or data entry is a plus.
• Monitoring: Experience with network monitoring tools or dashboards is a plus.
• Reliability: Demonstrated history of punctuality and consistent attendance.
• Initiative: A self-starter who seeks out additional tasks or learning opportunities during downtime without needing constant supervision.
• Attention to Detail: Ability to follow detailed instructions without skipping steps.

Benefits

• Competitive salary + performance-based bonuses.
• Comprehensive benefits package (medical, dental, vision, 401(k)).
• Generous PTO and wellness opportunities.
• Ongoing professional development and educational opportunities.